Position Details
About this role
As an Area Manager II, you lead hourly teams to maintain safety, quality, attendance, and performance while ensuring customer orders are delivered at the right time and place. You coordinate with multiple support teams and drive continuous improvement across the first-mile, middle-mile, and last-mile workflow.
Key Responsibilities
- Support, mentor, and motivate hourly workforce
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources
- Maintain customer expectations for on-time delivery
- Perform physically demanding work and work flexible shifts
Technical Overview
This role is centered on operations execution and continuous improvement. It focuses on managing shift operations, enforcing safety/quality standards, and applying process improvement approaches such as Lean process, Kaizen, and/or Six Sigma.
Ideal Candidate
The ideal candidate has 2+ years of employee and performance management experience and can lead hourly teams to meet safety, quality, productivity, attendance, and customer delivery performance goals. They are comfortable working flexible schedules including weekends, nights, and/or holidays, and they can collaborate across Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources. Experience with performance metrics and process improvement (Lean process, Kaizen, and/or Six Sigma) is highly advantageous.
Must-Have Skills
Nice-to-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
2+ years of employee and performance management experience, Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience, Must work a flexible schedule/shift/work area including weekends, nights, and/or holidays
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