Position Details

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Bachelor's degree or equivalent, or 2+ years Amazon (blue badge/FTE) experience

Category Operations & Logistics

About this role

Area Manager II leads an hourly workforce in Amazon's operations network, focusing on safety, quality, attendance, and delivery performance. The role collaborates with cross-functional teams to meet business objectives and supports multiple workflow components across First, Middle, and Last mile operations.

Key Responsibilities

Support, mentor, and motivate hourly workforce
Manage safety, quality, productivity, and customer delivery promises
Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources
Lift up to 49 pounds and stand/walk up to 12 hours during shifts
Work in variable temperatures and weather; stairs as applicable

Technical Overview

Primarily an operations/people leadership role with emphasis on lean process improvement methods (Kaizen, Six Sigma). Requires strong cross-functional collaboration and ability to manage physical and environmental work conditions in delivery stations.

Ideal Candidate

The ideal candidate is a mid-level operations manager with 2+ years of experience leading hourly teams in a logistics environment, skilled in safety, quality, and on-time delivery. They thrive in fast-paced settings and excel at cross-functional collaboration to meet delivery promises.

Must-Have Skills

2+ years of employee and performance management experienceBachelor's degree or equivalentor 2+ years Amazon (blue badge/FTE) experienceWork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidays

Nice-to-Have Skills

1+ years of performance metricsprocess improvement or lean techniques experienceExperience managing a team of 20+ employeesExperience with process improvements (Lean processKaizenand/or Six Sigma)Excellent customer servicecommunicationand interpersonal skillsA Bachelor's or Master's degree in EngineeringOperationsSupply Chain/Logisticsor a related field.Industry experience in: retailF&Bmilitarymanufacturingautomotivebiotechelectronicsenergyinstrumentationmachinerydefense/aerospacemedicalcosmeticsproduction or distribution environments

Required Skills

employee managementperformance managementleadershipsafetyqualitylean techniquesprocess improvementKaizenSix Sigmacross-functional collaborationcommunication

Soft Skills

leadershipcommunicationinterpersonal skillsteamworkproblem-solvingtime managementcross-functional collaboration

Industry & Role

Industry Logistics

Job Function Lead hourly workforce to meet safety, quality, and delivery metrics in Amazon operations

Role Subtype Area Manager

Keywords for Your Resume

Area Manager IIArea ManagerAmazon.comFirst mileMiddle mileLast milelean techniquesSix SigmaKaizenprocess improvementemployee managementperformance managementleadershipteam leadershipsafetyqualityproductioncustomer delivery promisesflexible scheduleweekends nights holidays20+ employeesBachelor's degree in Engineering or related fieldCross-functional collaborationarea managersix sigmakaizenlogistics

Deal Breakers

Lack of 2+ years of employee and performance management experience, Lack of Bachelor's degree or equivalent (or 2+ years Amazon experience), Unwilling to work weekends, nights, or holidays

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