Position Details

Type Not Specified

Experience mid

Exp. Years 2+ years of employee and performance management experience

Education Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Category Operations & Logistics

About this role

Lead an hourly workforce at a delivery/fulfillment site and ensure safety, quality, productivity, and customer delivery promises are consistently met. Partner with multiple support teams to develop plans, improve operational performance, and operate successfully across first mile, middle mile, and last mile workflow components.

Key Responsibilities

Support, mentor, and motivate your hourly workforce
Manage safety, quality, productivity, and customer delivery promises
Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans
Lift and perform physical requirements (up to 49 pounds) and work long shifts
Work flexible schedules including weekends and/or overnight shifts

Technical Overview

Operational leadership role focused on throughput and operational excellence metrics rather than software or engineering development. Emphasis includes safety/quality/productivity management, performance metrics, and potential process improvement practices (Lean process, Kaizen, Six Sigma).

Ideal Candidate

The ideal candidate has 2+ years of employee and performance management experience and can lead hourly teams to meet safety, quality, productivity, and customer delivery promise targets. They are comfortable with shift work, flexible schedules, and cross-functional collaboration with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, with added advantage from Lean process, Kaizen, or Six Sigma experience.

Must-Have Skills

2+ years of employee and performance management experienceBachelor's degree or equivalentor 2+ years of Amazon (blue badge/FTE) experienceWork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidaysSupportmentorand motivate your hourly workforceManage safetyqualityproductivityand customer delivery promisesCollaborate with all support teams including SafetyEngineeringLoss PreventionQuality AssuranceHuman Resources

Nice-to-Have Skills

1+ years of performance metricsprocess improvement or lean techniques experienceExperience managing a team of 20+ employeesExperience with process improvements (Lean processKaizenand/or Six Sigma)A Bachelor's or Master's degree in EngineeringOperationsSupply Chain/Logisticsor a related fieldIndustry experience in retailF&Bmilitarymanufacturingautomotivebiotechelectronicsenergyinstrumentationmachinerydefense/aerospace

Required Skills

employee and performance managementsafetyqualityproductivitycustomer delivery promisesshift leadershipperformance metricsprocess improvementLean processKaizenSix Sigmateam management

Hard Skills

employee and performance managementsafety managementquality managementproductivity managementcustomer delivery promise managementshift leadershipcross-functional planning with Safetycross-functional planning with Engineeringcross-functional planning with Loss Preventioncross-functional planning with Quality Assurancecross-functional planning with Human Resourceslifting up to 49 poundspushpullsquatbendand reachstand/walk for up to 12 hours during shiftsworking in variable temperatures and weatherstair climbing and descendingflexible schedule for weekends and/or overnight shiftsprocess improvementLean processKaizenSix Sigmaperformance metrics

Soft Skills

supportmentorand motivate hourly workforcecustomer-focused leadershipexcellent customer servicecommunicationand interpersonal skillscollaboration with support teamsplanning and executionadaptability

Industry & Role

Industry Logistics

Job Function Manage site operations through direct hourly workforce leadership to meet delivery and operational performance targets

Role Subtype Operations Manager

Keywords for Your Resume

Area Manager IIArea Manageremployee and performance managementcustomer delivery promisessafetyqualityproductivityattendancetrainingflexible scheduleweekendsovernight shiftsemployee mentoringperformance metricsprocess improvementLean processKaizenSix Sigmacustomer serviceteam management20+ employeeslift up to 49 poundsLoss PreventionQuality AssuranceHuman ResourcesEngineering

Deal Breakers

Must have 2+ years of employee and performance management experience, Must be able to work a flexible schedule (weekends and/or overnight shifts), Must meet education requirement (Bachelor's degree or equivalent) or 2+ years of Amazon blue badge/FTE experience

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