About this role
Lead residential mortgage origination for Financial Center offices and outside referrals in the Triangle area. Manage at least 5 MLOs, drive production using KPIs and reporting, and ensure compliance and quality while improving customer service based on Gallup customer engagement data.
Key Responsibilities
- Manage a team of at least 5 MLOs
- Manage personal and team production via local and Bancorp reporting and KPIs
- Hold business plan reviews with sales team
- Ensure MLO customer service based on Gallup customer engagement data
- Monitor compliance issues and ensure loan originator quality adherence
Technical Overview
Mortgage banking leadership focused on application-to-closing ownership, KPI and Bancorp reporting-driven performance management, compliance monitoring against state and federal regulation, and customer service improvement tracked via Gallup customer engagement data.
Ideal Candidate
The ideal candidate is an Area Sales Manager (ASM) I supporting the Triangle market with mortgage origination and MLO leadership experience. They should manage production using KPIs and reporting, run business plan reviews, and ensure compliance and quality while improving customer service performance through Gallup customer engagement data.
Must-Have Skills
Residential mortgage loan originationAssume overall responsibility for the residential mortgage loan from application to closing on personal productionManage a team of at least 5 MLOsManage personal and team production via local and Bancorp reporting and KPIsHold business plan reviews with sales teamBuild strategic and tactical plans for driving volume growth in assigned areaEnsure that MLOs provide a high level of customer service based on Gallup customer engagement dataMonitor compliance issuesincluding that all loan originators attend required meetings and are in compliance with state and federal regulationas well as policies and procedures set by the bankMonitor quality levels of loan originators to insure adherence to standards
Tools & Platforms
Bancorp reportingKPIsGallup customer engagement data
Required Skills
Residential mortgage loan originationapplication to closingMortgage Loan Originator (MLO) managementFulfillment Operations partnershipreferral source relationshipssales cultureKPIsBancorp reportingbusiness plan reviewsstrategic and tactical planningGallup customer engagement datastate and federal regulation compliance monitoringquality monitoringbench strengthsuccession planningperformance feedback
Hard Skills
Residential mortgage loan originationCross-selling objectivesMortgage Loan Originator (MLO) day-to-day managementLoan from application to closingFulfillment Operations partnership for closed volumeRisk appetite operationsRisk identificationRisk assessmentRisk managementRisk monitoringRisk reportingDevelop and foster referral source relationshipsSales culture developmentFinancial Center relationship buildingMaintain knowledge of Fifth Third Mortgage Company's policies and proceduresPerformance feedback deliveryEmployee developmentTalent pool developmentBench strengthSuccession planningManage a team of at least 5 MLOsLocal reporting and KPIsBancorp reportingBusiness plan reviewsStrategic and tactical planning for volume growthSales calls with MLOsSystems and procedures improvement identificationCustomer service improvement based on Gallup customer engagement dataCustomer service improvement for internal and external customersState and federal regulation compliance monitoringLoan originator required meetings monitoringQuality monitoring of loan originators adherence to standardsIntermediary for loan issues with processing manager and underwriting manager
Soft Skills
LeadershipTimely and candid performance feedbackCoaching and developmentCommunicationCustomer-focused service mindsetContinuous improvementCompliance-minded professionalismCross-functional partnering
Keywords for Your Resume
Area Sales Manager (ASM) I - TRIANGLEArea Sales Manager (ASM) IASM ITRIANGLEMortgage Loan OriginatorMLOresidential mortgage loansapplication to closingFinancial Centeroutside referralsFulfillment Operationsclosed volumerisk appetitereferral source relationshipsrealtorsbuilderssales cultureFifth Third Mortgage Companypolicies and proceduresManage a team of at least 5 MLOsBancorp reportingKPIsbusiness plan reviewsstrategic and tactical planssales callsGallup customer engagement datastate and federal regulationquality levels of loan originatorsbench strengthsuccession planningMortgage Loan Originator (MLO)
Deal Breakers
Must be able to manage a team of at least 5 MLOs, Must be able to oversee the residential mortgage loan from application to closing
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