About this role
Manage a mortgage origination sales team supporting Financial Center offices and outside referrals. Own mortgage loan production, hold business plan reviews, and ensure compliance, quality, and strong customer service outcomes using Gallup customer engagement data.
Key Responsibilities
- Manage at least 5 MLOs and oversee day-to-day mortgage origination
- Drive closed volume by partnering with Fulfillment Operations
- Develop referral sources and build a sales culture in the team
- Monitor compliance (state and federal regulation, required meetings) and loan originator quality
- Improve external customer service outcomes using Gallup customer engagement data
Technical Overview
The technical scope is mortgage origination leadership—managing the end-to-end mortgage process from application to closing and overseeing compliance and quality adherence. It relies on performance management through local/Bancorp reporting and KPIs.
Ideal Candidate
The ideal candidate is an experienced mortgage sales manager who can run day-to-day operations for a team of at least 5 Mortgage Loan Originators (MLOs) and manage residential mortgage loans from application to closing. They will excel at referral development, driving closed volume with Fulfillment Operations, and ensuring compliance and quality while improving customer service outcomes measured by Gallup customer engagement data.
Must-Have Skills
origination of residential mortgage loans for Financial Center offices and outside referralsassume overall responsibility for the residential mortgage loan from application to closingresponsible for the overall production of the team and the day-to-day management of each Mortgage Loan Originator (MLO)partner with Fulfillment Operations to drive closed volumedevelop and foster referral source relationshipsdevelop a sales culture and sales focused environment within teammaintain knowledge of Fifth Third Mortgage Company's policies and proceduresmanage a team of at least 5 MLOsmanage personal and team production via local and Bancorp reporting and KPIshold business plan reviews with sales teambuild strategic and tactical plans for driving volume growth in assigned areaensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement datamonitor compliance issues including state and federal regulation compliance and required meetingsmonitor quality levels of loan originators to insure adherence to standardsserve as an intermediary for loan issues with processing manager and underwriting manager
Tools & Platforms
Bancorp reportinglocal reportingKPIs (Key Performance Indicators)Gallup customer engagement dataFifth Third Mortgage Company's policies and procedures
Required Skills
residential mortgage loans originationresidential mortgage loan salescross-selling objectivesapplication to closing loan ownershipMortgage Loan Originator (MLO) day-to-day managementteam production managementFulfillment Operations partnershiprisk identificationrisk assessmentrisk managementrisk monitoringrisk reportingreferral source relationship developmentsales culture developmentsales focused environmentFinancial Center relationship developmentFifth Third Mortgage Company's policies and procedures knowledgeperformance feedbackemployee developmentbench strengthsuccession planningtalent pool developmentemployee recognition and rewardslocal reportingBancorp reportingKPIs (Key Performance Indicators)business plan reviewsstrategic and tactical plan developmentsales calls participation with Mortgage Loan Originators (MLOs)departmental improvements identification for systems and procedurescustomer service improvement using Gallup customer engagement datacompliance monitoringstate and federal regulation complianceloan originators required meetings complianceloan originator quality monitoringintermediary for loan issues with processing manager and underwriting manager
Hard Skills
residential mortgage loans originationresidential mortgage loan salescross-selling objectivesapplication to closing loan ownershipMortgage Loan Originator (MLO) day-to-day managementteam production managementFulfillment Operations partnershiprisk identificationrisk assessmentrisk managementrisk monitoringrisk reportingreferral source relationship developmentsales culture developmentsales focused environmentFinancial Center relationship developmentFifth Third Mortgage Company's policies and procedures knowledgeperformance feedbackemployee developmentbench strengthsuccession planningtalent pool developmentemployee recognition and rewardslocal reportingBancorp reportingKPIs (Key Performance Indicators)business plan reviewsstrategic and tactical plan developmentsales calls participation with Mortgage Loan Originators (MLOs)departmental improvements identification for systems and procedurescustomer service improvement using Gallup customer engagement datacompliance monitoringstate and federal regulation complianceloan originators required meetings complianceloan originator quality monitoringintermediary for loan issues with processing manager and underwriting manager
Soft Skills
leadershipproviding timely performance feedbackcandid and constructive communicationemployee coachingemployee motivationchallenge and opportunity creationcustomer focuscollaboration with Fulfillment Operationsaccountabilityrisk-aware judgment
Keywords for Your Resume
Area Sales ManagerArea Sales Manager Iresidential mortgage loansmortgage loan originationMortgage Loan Originator (MLO)MLOapplication to closingclosed volumeFulfillment Operationsreferral source relationshipsFinancial CenterFifth Third Mortgage Company's policies and proceduresmanage a team of at least 5 MLOslocal reportingBancorp reportingKPIs (Key Performance Indicators)business plan reviewsstrategic and tactical planssales callscustomer serviceGallup customer engagement datastate and federal regulationloan originators required meetingscompliance issuesquality levels of loan originatorsprocessing managerunderwriting managerintermediary for loan issues
Deal Breakers
Must have experience managing a team of at least 5 Mortgage Loan Originators (MLOs), Must be able to demonstrate compliance monitoring for state and federal regulation and required meetings
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