About this role
Assistant Manager for the Planet Hollywood LV box office who supports the Box Office Manager and oversees daily ticketing and concierge services at the box office. The role supervises box office personnel, manages VIP/Producer/Executive ticketing, ensures seat inventory accuracy, and handles guest complaints and chargeback research.
Key Responsibilities
- Supervise box office team and provide coaching, motivation, and training
- Manage VIP, Producer, and Executive ticketing and seat inventory
- Ensure event submissions and accuracy in the ticketing system
- Maintain smooth and efficient ticketing operations and optimal staffing/scheduling
- Act as liaison to accounting to balance daily work and research credit card chargebacks
Technical Overview
Operational ticketing role focused on accurate use of ticketing software and event creation workflows. Requires strong computer proficiency with Windows applications and Excel, and preferred experience with Ticket Master, including managing seat inventory and credit card chargebacks.
Ideal Candidate
The ideal candidate is a full-time box office professional with 3–5 years of ticketing and box office experience and at least 2 years of supervisory experience. They are strong in customer service, scheduling/staffing, and maintaining accurate ticketing operations across VIP, Producer, and Executive ticketing. They are comfortable using ticketing software along with Windows applications and Excel, and have experience with Ticket Master (preferred).
Must-Have Skills
Three to five years of ticketing and box office experienceMinimum of two years experience in a supervisory capacityExtensive customer service is requiredMust have computer experience with both ticketing softwareWindows applicationsand Excelinterviewinghiringand training employeesplanningassigningand directing workevaluating and monitoring performancerewardingmotivatingand disciplining employeesaddressing complaints and resolving problemsResponsible for VIPProducerand Executive ticketingResponsible for seat inventory managementEnsure smooth and efficient ticketing operations
Nice-to-Have Skills
Ticket Master software experience
Tools & Platforms
ticketing softwareTicket Master softwareWindows applicationsExcel
Required Skills
ticketing and box office operationsVIP ticketingProducer ticketingExecutive ticketingseat inventory managementticketing system accuracyevent creation submissionschargeback researchaccounting liaisonguest complaint resolutionsupervision and traininginterviewinghiringand training employeesstaffing levels and schedulingExcelWindows applicationsTicket Master software
Hard Skills
ticketing and box office operationsVIP ticketingProducer ticketingExecutive ticketingseat inventory managementevent creation submissionsticketing system data accuracycredit card chargeback researchbalancing daily work with accounting departmentsHR and Compliance policies and proceduresstaffing levels and schedulingsupervision and traininginterviewinghiringand training employeesperformance evaluation and monitoringschedule and PTO request approvalsTicket Master softwareWindows applicationsExcelcomputer experience
Soft Skills
customer servicesupervisory leadershipcoachingmotivationconflict resolutioncomplaint resolutionliaison communicationattention to accuracyproblem solvingteam leadership
Keywords for Your Resume
Assistant ManagerBox OfficePlanet Hollywood LVticketing and box office experiencethree to five years of ticketing and box office experienceminimum of two years experience in a supervisory capacityVIP ticketingProducer ticketingExecutive ticketingseat inventory managementEvent Creation teamticketing systemsmooth and efficient ticketing operationscredit card charge back'saccounting departmentsguest complaintsBox Office SupervisorsBox Office LeadsBox Office Ticket Sellersinterviewinghiringand training employeesplanningassigningand directing workevaluating and monitoring performancerewardingmotivatingand disciplining employeesaddressing complaints and resolving problemsTicket MasterWindows applicationsExcelHR and Compliance policies and proceduresapproval of Ticket Seller schedulesPTO requestsstaffing levels and schedulingbox officeticketingEvent Creationcustomer servicesupervisory experienceTicket Master software
Deal Breakers
Must have computer experience with both ticketing software, Windows applications, and Excel, Minimum of two years experience in a supervisory capacity, Three to five years of ticketing and box office experience, High school diploma
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