Position Details

Type Not Specified

Experience lead

Exp. Years Minimum of 5 years in a Supervisory or Management position

Education College Degree preferred

Category Executive & General Management

About this role

Assist the Manager of Casino Operations by ensuring casino operations run professionally and are financially productive. Lead by example with strong guest service, communication, integrity, and consistent policy/regulatory compliance.

Key Responsibilities

Assure professional and financially productive casino operations
Lead and role model proper standards and integrity
Manage execution through strong project management
Achieve and track CSA, turnover, and team survey results (EOS / SFS)
Adhere to regulatory, company, and department policies and procedures

Technical Overview

Non-technical leadership role emphasizing operational execution and results tracking using MSWord, MS Excel, SDS, STC, and HETCMS.

Ideal Candidate

The ideal candidate is an experienced hospitality leader with 5+ years in a supervisory or management role supporting casino operations. They demonstrate strong communication and guest service skills, can manage execution through project management discipline, and are comfortable using MSWord, MS Excel, SDS, STC, and HETCMS to track results such as CSA, turnover, and team member survey outcomes.

Must-Have Skills

Minimum of 5 years in a Supervisory or Management positionLiterate and fluent in EnglishStrongproven leadership skillsStrong communication skills (writtenverbal and presentation)Strong computer skills working with MSWordMS ExcelSDSSTC and HETCMSStrong Guest Service skillsStrong project management (managing execution) skillsAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessAdheres to all regulatorycompany and department policies and procedures

Tools & Platforms

MSWordMS ExcelSDSSTCHETCMS

Required Skills

MSWordMS ExcelSDSSTCHETCMSguest serviceproject managementmanaging executioncommunication skillsleadershipintegrity

Hard Skills

MSWordMS ExcelSDSSTCHETCMSGuest Serviceproject management (managing execution)data/results trackingturnover resultsCSA resultsteam member survey results (EOS / SFS)

Soft Skills

leadershipcommunication skills (writtenverbal and presentation)professional attitudeintegrityrole modelingcross-team example settingregulatory policy adherenceguest service mindset

Industry & Role

Industry Hospitality

Job Function Support casino operations management through leadership, execution management, and guest-service performance.

Role Subtype General Manager

Keywords for Your Resume

Assistant Manager of Casino OperationsAssistant ManagerCasino OperationsManager of Casino OperationsSupervisory or Management position5 yearsleadership skillscommunication skillsGuest Serviceproject managementmanaging executionMSWordMS ExcelSDSSTCHETCMSCSA resultsturnover resultsteam member survey resultsEOSSFSintegrityregulatorypolicies and proceduresrole model

Deal Breakers

Must have 5+ years in a Supervisory or Management position, Must be literate and fluent in English, Must have strong computer skills with MSWord, MS Excel, SDS, STC and HETCMS

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile