Position Details
About this role
The Assistant Operations Manager of Dispatch and Customer Service supports live operations execution for high-volume, customer-facing transportation for children and school districts. The role manages escalations, ensures rides are covered and monitored, and leads service recovery during on-call shifts.
Key Responsibilities
- Support live dispatch execution
- Manage escalations and serve as on-call go-to leader
- Ensure rides are actively covered and monitored
- Drive service recovery and real-time communication
- Track performance and meet/exceed metrics
Technical Overview
The role is operational and execution-focused: dispatch oversight, escalation handling, monitoring active ride coverage, and managing real-time service recovery using multiple online platforms. Success is measured through operational consistency and performance metrics.
Ideal Candidate
The ideal candidate is an operations assistant manager with proven leadership in dispatch and customer service for high-volume, customer-facing workflows. They can stay calm under pressure, manage escalations during on-call shifts, ensure ride coverage, and drive service recovery with clear real-time communication.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Must be able to work remote in a fast-paced high-volume dispatch/customer service environment, Must demonstrate exceptional written and verbal communication skills
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