Position Details

Type Full-Time

Experience mid

Exp. Years 2-3 years

Education High School Diploma

Category IT Support & Helpdesk

About this role

Provides second-level IT end-user support for Raymond James employees, resolving hardware and software issues, supporting mobile devices, and contributing to knowledge base improvements in a hybrid office environment.

Key Responsibilities

Install, configure, and troubleshoot hardware/software issues
Respond to escalated tickets
Translate tech-speak for non-technical users
Keep detailed records in the ticketing system
Participate in on-call rotations

Technical Overview

Technical scope includes Windows OS, mobile platforms, networking, enterprise software, security tools; uses ticketing system; participates in on-call rotations; hybrid work.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with 2-3 years of end-user support experience, strong Windows OS and networking knowledge, and familiarity with financial services applications. Must be comfortable with a hybrid schedule and in-office collaboration across multiple U.S. offices.

Must-Have Skills

2-3 years in a technical helpdesk or IT support roleHigh School Diploma (Required)

Nice-to-Have Skills

Certifications (CompTIAMicrosoft)Experience with financial services applications

Required Skills

Windows OSmobile platformsnetworkingenterprise softwaresecurity toolstroubleshootingon-call rotationshybrid workHigh School Diploma2-3 years IT support

Hard Skills

Windows OSmobile platformsnetworkingenterprise softwaresecurity tools

Soft Skills

Clear communicatorAnalytical thinkerTime managementCustomer-firstSelf-starter

Certifications

Preferred

CompTIAMicrosoft

Industry & Role

Industry Finance & Banking

Job Function Deliver second-level end-user IT support across Raymond James offices in a hybrid environment.

Role Subtype End User Support

Tech Domains Active Directory, Microsoft 365, Networking, Windows Server, Security tools, Financial services applications

Keywords for Your Resume

Associate AnalystEnd User SupportIT supportWindows OSmobile platformsnetworkingenterprise softwaresecurity toolshybridon-call rotationsSt. PetersburgSouthfieldMemphis2-3 yearsCompTIAMicrosoftHelpdeskTroubleshootingIn-personend user supportwindows osit supporttroubleshootinghelpdesk

Deal Breakers

Less than 2 years of IT support experience, Unwillingness to work a hybrid schedule across multiple offices

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Associate Analyst, End User Support

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