✦ Luna Orbit — IT Support & Helpdesk

Associate Director - Global Service Management Platform Architect

at Eli Lilly

📍 2 Locations Hybrid 💰 $124K – $182K USD / year Posted March 13, 2026
Salary $124K – $182K USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

This role involves overseeing and enhancing the company's global Service Management platforms, primarily ServiceNow, with a focus on security, automation, and emerging technologies.

  • Oversee ServiceNow platform security
  • Drive platform architecture and design
  • Lead technical teams
  • Integrate AI and automation
  • Collaborate with vendors and stakeholders

Technical scope includes ServiceNow platform architecture, security, AI, automation, and enterprise solution integration, working with cross-functional teams globally.

The ideal candidate is a mid-level platform architect with strong expertise in ServiceNow security, enterprise platform management, and emerging technologies like AI and automation. They possess excellent leadership and collaboration skills to work with global teams and vendors.

ServiceNow securityPlatform architectureTechnical oversightAutomationAI
AI and AutomationEmerging TechnologiesEnterprise ArchitectureVendor ManagementSecurity Standards
ServiceNowCyber Security toolsVendor Platforms
ServiceNowPlatform ArchitectureSecurity StandardsAIAutomationEnterprise SolutionsPlatform ModulesTechnical OversightTechnical LeadershipVendor Management
ServiceNowService NowPlatform ArchitecturePlatform ArchitectSecurity StandardsSecurityAIAutomationEnterprise SolutionsPlatform CapabilitiesPlatform ModulesPlatform SecurityPlatform InterdependenciesPlatform DeliveryTechnical OversightTechnical LeadershipPlatform AnalysisPlatform Impact AnalysisPlatform Governance
LeadershipCommunicationCollaborationProblem-solvingStrategic thinkingStakeholder engagementTeamworkAdaptability
Industry Healthcare IT
Job Function Platform architecture and security leadership for global Service Management platforms
ServiceNowPlatform ArchitectSecurity StandardsAIAutomationEnterprise SolutionsPlatform ModulesTechnical OversightTechnical LeadershipPlatform SecurityPlatform GovernancePlatform AnalysisPlatform Impact AnalysisVendor ManagementStakeholder EngagementServiceNow securityPlatform architectureTechnical oversightEnterprise solutionsPlatform modulesSecurity standardsTechnical leadershipVendor management

Lack of ServiceNow security experience, No experience with platform architecture, Inability to work in a hybrid environment, Lack of leadership skills, No experience with emerging technologies

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