Position Details

Salary $83K – $232K USD / year

Type Full-Time

Experience lead

Exp. Years 7-10 years

Education Bachelor's degree; Master's preferred

Category Customer Success & Support

About this role

Leads customer success efforts for IQVIA solutions, ensuring client adoption, optimization, and ongoing support across pharma, biotech, and CRO clients to maximize retention and renewals.

Key Responsibilities

Lead solution adoption and optimization; Act as primary contact from sales handoff through implementation; Develop and execute mutual success plans; Monitor customer health metrics and mitigate risks; Manage expectations and escalations

Technical Overview

Experience with EDC/IRT/eCOA clinical trial software, SaaS management, and data visualization tools; strong stakeholder management and executive communication.

Ideal Candidate

An experienced customer success leader in life sciences with 7-10 years in the field and 3-5 years in customer-facing leadership who can drive adoption, retention, and revenue growth for IQVIA solutions.

Must-Have Skills

7-10 years experience in life sciences or clinical operations3-5 years in customer-facing leadershipBachelor's degree required

Nice-to-Have Skills

Master's degreeExperience with clinical trial technologies or enterprise softwareCRM and data visualization tools experience

Tools & Platforms

CRMPower BITableau

Required Skills

7-10 years in life sciences or clinical operations; 3-5 years in customer-facing leadership; Bachelor's degree; experience with clinical trial technologies or enterprise software; CRM and data visualization tools

Hard Skills

Customer successSaaS managementClinical trial softwareEDCIRTeCOAOnboardingRenewalsUpsellNRRCSATNPS

Soft Skills

LeadershipExecutive communicationStakeholder managementProblem solvingTeam collaboration

Industry & Role

Industry Life Sciences

Job Function Ensure clients achieve measurable results with IQVIA solutions by overseeing adoption, optimization, and ongoing support

Role Subtype Customer Success & Support

Tech Domains Power BI, Tableau

Keywords for Your Resume

associate directorcustomer successiqviapharmaclinical trial softwareedcirteco asaasrenewalsupsellnrRcsatnpsplatform usagedoctor metricslife sciencespharmaceutical

Deal Breakers

7-10 years life sciences/clinical operations, 3-5 years in customer-facing leadership

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