✦ Luna Orbit — IT Support & Helpdesk

Associate Engineer, IT Laboratory Systems

at Bristol-Myers Squibb

📍 Summit West - NJ - US Hybrid 💰 $62K – $75K USD / year Posted March 21, 2026
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Position Details

Salary $62K – $75K USD / year
Type Not Specified
Experience entry
Exp. Years 1+ years
Education Bachelor's in Information Technology, Computer Science, or a related field
Category IT Support & Helpdesk

About this role

Support laboratory and manufacturing IT systems in a GMP environment, providing technical troubleshooting and operational support to ensure system availability and compliance.

Key Responsibilities

  • Provide technical support for lab IT systems
  • Perform routine maintenance and troubleshooting
  • Assist in installation and configuration
  • Ensure GMP compliance
  • Support nonstandard hours

Technical Overview

Hands-on support for laboratory benchtop equipment and IT hardware/software, including troubleshooting, installation, and configuration in a GMP-regulated setting.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with 1+ years of experience supporting laboratory IT systems in a GMP-regulated environment, with strong troubleshooting skills and relevant certifications.

Must-Have Skills

Technical support experienceIT certifications

Nice-to-Have Skills

Laboratory equipment knowledgeGMP compliance

Tools & Platforms

Laboratory IT systemsBenchtop equipment

Required Skills

TroubleshootingLaboratory EquipmentIT HardwareLaboratory SoftwareGMPTechnical SupportIT SystemsInstallation and Configuration

Hard Skills

TroubleshootingLaboratory EquipmentIT HardwareLaboratory SoftwareGMP-regulated environmentTechnical SupportIT SystemsInstallation and Configuration

Soft Skills

CommunicationInterpersonal SkillsProblem-solvingTeam CollaborationOrganizational Skills

Industry & Role

Industry Healthcare & Medical
Job Function Laboratory IT support and troubleshooting
Role Subtype IT Support Specialist
Tech Domains Laboratory Equipment, IT Systems

Keywords for Your Resume

laboratory IT systemstechnical supportGMPtroubleshootinglaboratory equipmentIT hardwareinstallation and configurationlaboratory softwaresupport activitiesnonstandard business hoursextended hoursweekendsholidaysIT certificationsGMP compliancelaboratory ITinstallationconfiguration

Deal Breakers

Lack of IT support experience, No relevant certifications, No laboratory environment experience

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