✦ Luna Orbit — Customer Success & Support

Associate Field Practice Support Specialist, Remote

at Thrivent

📍 Remote, US Remote 💰 $18 – $25 USD / year Posted March 11, 2026
Salary $18 – $25 USD / year
Type Full-Time
Experience entry
Exp. Years 2+ years
Education Not specified
Category Customer Success & Support

This role provides remote support to financial advisors by managing administrative tasks, scheduling meetings, and communicating with clients via phone and email.

  • Support clients via phone and email
  • Manage client information in databases
  • Schedule and coordinate client meetings
  • Assist Financial Advisors with meeting prep
  • Handle administrative and operational tasks

Proficiency with Salesforce, database management, and multi-system navigation; support experience in a financial services environment.

The ideal candidate is a customer support professional with at least 2 years of experience in phone-based support, proficient in Salesforce and database management, with excellent communication and interpersonal skills. They thrive in a remote, fast-paced environment and are committed to providing exceptional service to clients and internal teams.

2+ years of customer service or phone-based support experienceProficiency with typingExcellent phone etiquetteHigh attention to detailAbility to navigate multiple systems quickly
Experience with SalesforceExperience in financial servicesClient relationship buildingMarketing materials preparation
SalesforceDatabase Management Systems
SalesforceCustomer ServiceCRMAdministrative TasksProactive Task ManagementDatabase ManagementOutbound CallingCommunication SkillsEmail SupportAppointment Scheduling
SalesforceCRMCustomer ServiceAdministrative TasksProactive Task ManagementDatabase ManagementOutbound CallingCommunication SkillsEmail SupportAppointment Scheduling
Interpersonal SkillsAttention to DetailFlexibilityTeamworkCommunicationProblem-solvingTime ManagementAdaptability
Industry Financial Services
Job Function Remote client support and administrative assistance for financial advisors
SalesforceCustomer ServiceCRMAdministrative TasksProactive Task ManagementDatabase ManagementOutbound CallingCommunication SkillsEmail SupportAppointment SchedulingSupport ExperienceRemote SupportClient EngagementData EntrySupport SpecialistOutbound Calls

Lack of customer support experience, Inability to work remotely, Poor communication skills, No experience with Salesforce or CRM systems

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