Associate IT Design at Textron

Position Details

Type Not Specified

Experience entry

Exp. Years Not specified

Education Bachelor’s degree in Computer Science, Information Systems / Technology, Engineering, or related field

Category ERP & CRM Systems

About this role

Associate IT Design role supporting critical IT Design applications, including Polarion (ALM), and providing 2nd level user support through ServiceNow. The position focuses on administration, security, uptime/performance, and documentation, with exposure to programming and CI/CD tooling.

Key Responsibilities

Administer Polarion (ALM) including installation, configuration, documentation, testing/validation, maintenance and upgrades
Provide 2nd level support via ServiceNow for user support
Interface with Business to document and understand functionality requirements
Ensure application availability/uptime and performance
Maintain security measures including patching, access control, and change control.

Technical Overview

Responsibilities include Polarion (ALM) installation/configuration, testing/validation, maintenance/upgrades, and ServiceNow-based incident handling for user support. The candidate should also understand programming languages (Python/Java/Perl/C++/XML), CI/CD tooling (GIT, Jenkins, Azure DevOps, JIRA), code repositories (GitLab/GitHub/Bitbucket), cloud concepts (MSFT Azure), Microsoft Power Platform, MBSE V-model concepts, and Kubernetes/Linux/Unix with Agile/SDLC methodology.

Ideal Candidate

The ideal candidate has an entry-level background in IT systems administration for engineering/design applications, including Polarion (ALM) and 2nd level incident support using ServiceNow. They are comfortable with application uptime/performance, security practices (patching, access control, change control), and basic software/tooling exposure like CI/CD and cloud services (Microsoft Azure preferred).

Must-Have Skills

Perform administrative functions for critical IT Design applications such as Polarion (ALM)Act as 2nd level support working within our global Incident Management system (ServiceNow) for User supportInterface with Business to ensure functionality requirements are documented and understoodEnsure availability / uptime and performance of applications are deemed acceptableMaintain and implement security measures as required (patchingaccess controlchange controletc…)Provide off-hours support as requiredBachelor’s degree in Computer ScienceInformation Systems / TechnologyEngineeringor related field

Nice-to-Have Skills

MSFT Azure preferred – DevOpsData FactoryMachine LearningHigh Performance ComputingLinux / Unix OS (Red Hat preferred)

Tools & Platforms

Polarion (ALM)ServiceNowPythonJavaPerlC++XMLGITGitHubJenkinsAzure DevOpsJIRAGitLabBitbucketMSFT AzureMicrosoft Power PlatformPower AppsPower AutomatePower BIPower Virtual AgentsKubernetesLinux / Unix OSRed Hat

Required Skills

Polarion (ALM)ServiceNowincident management2nd level supportpatchingaccess controlchange controlPythonJavaPerlC++XMLCI/CDGITJenkinsAzure DevOpsJIRAGitLabGitHubBitbucketMSFT AzureMicrosoft Power PlatformPower AppsPower AutomatePower BIPower Virtual AgentsModel Based Systems Engineering V-model conceptsKubernetesLinux/Unix OSRed HatAgileSDLC

Hard Skills

Administrative functions for critical IT Design applicationsPolarion (ALM)installationconfigurationdocumentationtesting / validationmaintenanceupgrades2nd level supportIncident Management systemServiceNowUser supportDocumenting and understanding functionality requirementsApplication availabilityapplication uptimeapplication performancesecurity measurespatchingaccess controlchange controloff-hours supportMinimum Travel requestedProgramming languagesPythonJavaPerlC++XMLCI/CD Software Dev ToolsGITGitHubJenkinsAzure DevOpsJIRACode RepositoriesGitLabBitbucketCloud EnvironmentMSFT Azure preferredDevOpsData FactoryMachine LearningHigh Performance ComputingMicrosoft Power PlatformApps (Power Apps)Automate (Power Automate)BI (Power BI)VA (Power Virtual Agents)Model Based Systems Engineering (MBSE)V-model conceptsKubernetesContainersLinux / Unix OSRed Hat preferredAgileSDLC (Software Development Life Cycle) Software Development MethodologyBachelor’s degree in Computer ScienceInformation Systems / TechnologyEngineeringor related field

Soft Skills

Interface with Businessensure functionality requirements are documented and understoodCustomer support mindsetProblem-solvingCross-functional communicationResponsiveness for off-hours supportDocumentation quality

Industry & Role

Industry Manufacturing

Job Function Administer engineering/design IT applications and deliver 2nd level incident support for users.

Role Subtype ERP Analyst

Tech Domains ITSM / ServiceNow, Azure, Kubernetes, Linux, Python, Java

Keywords for Your Resume

Associate IT DesignIT DesignPolarion (ALM)ServiceNowIncident Management system2nd level supportUser supportavailabilityuptimeperformancesecurity measurespatchingaccess controlchange controloff-hours supportPolarionPythonJavaPerlC++XMLCI/CDGITJenkinsAzure DevOpsJIRAGitLabGitHubBitbucketMicrosoft Power PlatformPower AppsPower AutomatePower BIPower Virtual AgentsModel Based Systems Engineering V-model conceptsKubernetesContainersLinux / Unix OSRed HatAgileSDLCSoftware Development Life Cycle

Deal Breakers

Must have a Bachelor’s degree in Computer Science, Information Systems / Technology, Engineering, or related field, Must demonstrate experience performing administrative functions for Polarion (ALM) applications, Must be able to provide 2nd level support using ServiceNow

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