✦ Luna Orbit — IT Support & Helpdesk

Associate IT Service Desk Technician

at ChenMed

📍 Miami, FL, US Remote 💰 $20 – $28 USD / year Posted March 13, 2026
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Position Details

Salary $20 – $28 USD / year
Type Full-Time
Experience entry
Exp. Years 0+ years
Education High School Diploma
Category IT Support & Helpdesk

About this role

This role provides remote technical support for enterprise end-users, troubleshooting hardware, software, and network issues, and supporting mobile devices and applications.

Key Responsibilities

  • Provide remote support
  • Troubleshoot hardware/software
  • Manage user access
  • Support mobile devices
  • Coordinate with vendors

Technical Overview

Supports Windows client operating systems, Microsoft Office, telecom devices, and uses ITSM tools for incident management, with a focus on remote troubleshooting.

Ideal Candidate

The ideal candidate is an entry-level remote IT support technician with strong communication skills and basic knowledge of Windows and Microsoft Office. They should be eager to learn and capable of supporting a variety of hardware and software issues remotely.

Must-Have Skills

Good technical knowledgeExperience supporting PCslaptopstelecom devicesKnowledge of Windows client OSProficiency in Microsoft OfficeEffective communication skills

Nice-to-Have Skills

ITSM toolsRemote support experienceTroubleshooting network issuesKnowledge of mobile device support

Tools & Platforms

ITSMMicrosoft OfficeRemote support tools

Required Skills

Help DeskCustomer SupportPC SupportLaptop SupportTelecom DevicesSoftware ApplicationsUser AccessITSMHardware TroubleshootingNetwork SupportWindows Client OSMicrosoft Office

Hard Skills

Help DeskCustomer SupportPC SupportLaptop SupportTelecom DevicesSoftware ApplicationsUser AccessITSMHardware TroubleshootingNetwork SupportWindows Client OSMicrosoft Office

Soft Skills

CommunicationCustomer ServiceOrganizational SkillsPrioritizationTeamwork

Industry & Role

Industry Healthcare / Medical / IT Services
Job Function Deliver remote technical support to enterprise end-users, ensuring efficient resolution of technical issues.
Role Subtype Help Desk L1

Keywords for Your Resume

Help DeskCustomer SupportPC SupportLaptop SupportTelecom DevicesSoftware ApplicationsUser AccessITSMHardware TroubleshootingNetwork SupportWindows Client OSMicrosoft OfficeRemote supportTroubleshooting

Deal Breakers

Lack of experience supporting PCs or mobile devices, Inability to communicate effectively in English, No remote support experience, No high school diploma, Unwillingness to work remotely

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