Position Details

Salary $86K – $105K USD / year

Type Not Specified

Experience entry

Exp. Years 1+ years

Education High School Diploma or GED

Category IT Support & Helpdesk

About this role

Support critical IT systems at a refinery, troubleshoot hardware/software/network issues, and assist with infrastructure and security monitoring in a fast-paced industrial environment.

Key Responsibilities

Troubleshoot hardware/software/network issues
Monitor system performance
Support infrastructure operations
Maintain IT assets and documentation
Participate in on-call schedules

Technical Overview

Entry-level IT support role supporting infrastructure, end-user technologies, and security measures in an industrial refinery setting.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with at least 1 year of experience in troubleshooting hardware, software, and network issues. They should be safety-conscious, adaptable, and willing to obtain necessary security credentials like TWIC.

Must-Have Skills

High School Diploma or GED1 or more years of experience working with IT procedures and/or systemsIntermediate or greater proficiency supporting end-user environmentsWilling to obtain TWICLegally authorized to work

Nice-to-Have Skills

5 or more years of experience in ITMicrosoft Power SuiteSystem testingBasic network and security toolsLeadership skillsAbility to manage multiple tasks

Tools & Platforms

Microsoft Power SuiteIT asset management tools

Required Skills

TroubleshootingHardwareSoftwareNetworkSystem performanceIT proceduresInfrastructureSecurity monitoringIT asset managementTechnical documentationTWICOn-call supportFire retardant clothingPPE

Hard Skills

TroubleshootingHardwareSoftwareNetworkSystem performanceIT proceduresInfrastructureSecurity monitoringIT asset managementTechnical documentationFire retardant clothingPPEOn-call support

Soft Skills

Problem-solvingTeamworkCommunicationAdaptabilitySafety awareness

Certifications

Required

TWIC

Industry & Role

Industry Energy / Oil & Gas / Refining

Job Function IT support and infrastructure monitoring in an industrial environment

Clearance & Visa

Clearance Required TWIC

Keywords for Your Resume

IT SupportTroubleshootingHardwareSoftwareNetworkSystem performanceIT proceduresInfrastructureSecurity monitoringIT asset managementTechnical documentationTWICOn-call supportFire retardant clothingPPESecurityOn-call

Deal Breakers

Lack of required experience in IT procedures, Unwillingness to obtain TWIC, Not legally authorized to work, No high school diploma or GED

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