Position Details

Salary $86K – $105K USD / year

Type Not Specified

Experience entry

Exp. Years 1+ years

Education High School Diploma or GED

Category IT Support & Helpdesk

About this role

Support and troubleshoot critical IT systems at a refinery, ensuring reliable operation and security of infrastructure and end-user technologies.

Key Responsibilities

Support end-user IT services
Monitor system hardware and networks
Log incidents and support performance tests
Assist with infrastructure and network operations
Maintain IT assets and configurations

Technical Overview

Role involves hardware/software troubleshooting, network monitoring, incident management, and security support within an industrial environment, utilizing basic IT tools and safety protocols.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with at least 1 year of experience supporting end-user environments, familiar with troubleshooting hardware, software, and network issues, and capable of working safely in an industrial refinery setting.

Must-Have Skills

High School Diploma or GED1 or more years of experience working with IT procedures and/or systemsIntermediate or greater proficiency supporting end-user environments

Nice-to-Have Skills

5 or more years of experienceMicrosoft Power SuiteSystem testingBasic network and security toolsLeadership skills

Tools & Platforms

Microsoft Power Suite

Required Skills

Troubleshooting hardwareTroubleshooting softwareNetwork supportSystem performance monitoringIT asset managementIncident loggingBasic system administrationSecurity monitoringSafety proceduresIT procedures

Hard Skills

Soft Skills

Problem-solvingTeamworkCommunicationAdaptabilityAttention to detail

Certifications

Preferred

TWIC

Industry & Role

Industry Energy / Oil & Gas

Job Function IT support and infrastructure monitoring in an industrial setting

Keywords for Your Resume

IT SupportTroubleshooting hardwareTroubleshooting softwareNetwork supportSystem performanceIncident loggingIT asset managementSecurity monitoringSafety proceduresMicrosoft Power SuiteTWICIT proceduresSystem administrationIncident escalationRefinery environment

Deal Breakers

Lack of experience with IT procedures or systems, Unwillingness to work in industrial environment, No high school diploma or GED

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