About this role
L3Harris is hiring an Associate Network Control Specialist to support a large private communications network from an operations center. The role includes first-line customer and field support, incident logging, trouble ticket creation, and ongoing monitoring and troubleshooting for service restoration.
Key Responsibilities
- Provide technical support for large private communications network
- Log calls and perform preliminary investigations into network issues
- Create trouble tickets and initiate workflow for problem resolution
- Monitor, analyze, and troubleshoot network problems in an operations center
- Interpret equipment alarms and drive service restoration
Technical Overview
The position operates within an onsite 24x7x365 NOCC environment, using network management and monitoring tools to monitor, analyze, and troubleshoot issues. It requires interpreting equipment alarms and using remote test methods for fractional Enterprise Data networks including fractional T1/T3, Ethernet, IP, and RF.
Ideal Candidate
The ideal candidate is an early-career networking professional pursuing (or recently completing) a Bachelor's degree in Telecommunications, Engineering, Networking, or Information Technology. They can provide first-line support from an operations center, monitor and troubleshoot network issues, interpret equipment alarms, and create trouble tickets in a rotating shift NOCC environment.
Must-Have Skills
Provide technical support for large private communications networkHandle first line of support for customer and field calls into an operations centerLog calls and perform preliminary investigations into reported network issuesCreate trouble tickets and initiate workflow for problem resolutionMonitoranalyzeand troubleshoot network problems within an operations center utilizing network management and monitoring toolsInterpret equipment alarms in the network on-premise equipment or telco's network and move forward towards service restorationEmploys various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RFWork rotating shifts in an onsite 24x7x365 NOCC environmentThis position is not eligible for remote work due to secure network access requirements
Nice-to-Have Skills
Experience with call center phone systems and working with geographically dispersed teamsExperience in Physical layer and routed technologies experienceExperience with Network Management systems and toolsExperience with Layer 1 Troubleshooting
Tools & Platforms
Network Management systems and toolsnetwork management and monitoring toolstelco network
Required Skills
technical supportnetwork management and monitoring toolsnetwork troubleshootingtrouble ticketsalarm interpretationservice restorationfractional T1T1fractional T3T3EthernetIPRFremote test methodsLayer 1 Troubleshootingphysical layerrouted technologiescall center phone systemsrotating shifts
Hard Skills
technical supportnetwork management and monitoring toolsnetwork troubleshootingtrouble ticketingalarm interpretationservice restorationfractional Enterprise Data networksfractional T1T1fractional T3T3EthernetIPRFremote test methodsLayer 1 troubleshootingPhysical layer troubleshootingrouted technologies
Soft Skills
handle first line of supportinteract with the customerlog callswork rotating shiftsworkflow initiationcoordinate with internal and external groups
Keywords for Your Resume
AssociateNetwork Control SpecialistNOCNOCC24x7x365operations centertechnical supportfirst line of supportcustomer callsfield callstrouble ticketsworkflownetwork monitoringnetwork management and monitoring toolstroubleshoot network problemsequipment alarmsservice restorationfractional Enterprise Data networksfractional T1T1fractional T3T3EthernetIPRFremote test methodsLayer 1 TroubleshootingPhysical layerrouted technologiescall center phone systems
Deal Breakers
Bachelor's Degree in Telecommunications, Engineering, Networking, or Information Technology required (or completed within last 12 months), Must be able to work rotating shifts in an onsite 24x7x365 NOCC environment, Must not rely on remote work eligibility (explicitly not eligible for remote due to secure network access requirements)
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