Position Details

Type Full-Time

Experience lead

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

Associate Principal, Customer Success for large health plans, responsible for owning relationships, protecting revenue, and coordinating across teams to ensure successful outcomes across the customer lifecycle.

Key Responsibilities

Own large health plan accounts; build trusted client relationships across lifecycle; coordinate across engineering, product, and internal teams; protect revenue and identify expansion opportunities; manage escalations and ensure timely outcomes

Technical Overview

Relationship-focused role with healthcare domain expertise; deep experience in managing enterprise accounts and complex escalations; remote-first environment.

Ideal Candidate

The ideal candidate is a senior customer success leader with proven experience managing complex healthcare accounts, strong relationship-building with executive stakeholders, and a track record of protecting revenue and expanding value through strategic partnerships.

Must-Have Skills

Experience managing enterprise or complex customer accounts in healthcarehealthcare technologyor a related environmentStrong relationship-building skills with executive-level stakeholdersAbility to navigate ambiguity and drive outcomes through influenceComfort handling escalations and facilitating resolution across multiple internal teamsExcellent communicationjudgmentand organizational skills

Nice-to-Have Skills

Healthcare industry experienceStrong payer expertise within healthcare technologyAwarded Top Account Manager and/or Presidents Club Winner

Required Skills

Enterprise account managementhealthcare industry knowledgerelationship managementcross-functional collaborationescalation managementcommunicationclient relationship managementrevenue retention

Hard Skills

Enterprise account managementHealthcare industry knowledgeRelationship managementCross-functional collaborationEscalation managementCommunicationClient relationship managementRevenue retention

Soft Skills

CommunicationNegotiationLeadership presenceProblem-solvingJudgment and discretion

Industry & Role

Industry Healthcare & Medical

Job Function Lead customer success for complex healthcare accounts, driving retention and value expansion while coordinating cross-functionally

Role Subtype Customer Success Manager

Keywords for Your Resume

Associate Principal Customer Successcustomer successenterprise accountshealthcarehealthcare technologystakeholder managementescalationscross-functionalrevenue retentionclient relationshipsremoteleadexecutive levelhealth planleadershipescalation management

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