Position Details

Type Not Specified

Experience entry

Exp. Years Entry level

Education Not specified

Category IT Support & Helpdesk

About this role

This role provides first-tier technical support to Veterans and VA providers, assisting with mobile devices, login issues, and basic hardware/software troubleshooting remotely.

Key Responsibilities

Provide technical support
Support mobile device setup
Troubleshoot hardware/software issues
Document support tickets
Assist non-technical users

Technical Overview

Focuses on end-user support, mobile device troubleshooting, and customer service, utilizing tools like ServiceNow.

Ideal Candidate

The ideal candidate is an entry-level support technician with strong troubleshooting skills, customer service orientation, and experience supporting mobile devices and Windows systems remotely.

Must-Have Skills

Technical support experienceMobile device setupTroubleshooting skillsCustomer service orientation

Nice-to-Have Skills

Experience with ServiceNowKnowledge of web-based video solutionsExperience supporting VA or government systems

Tools & Platforms

ServiceNow

Required Skills

Help Desktechnical supportmobile device supportWindowsiOSAndroidServiceNowtroubleshooting

Hard Skills

Help DeskTechnical SupportMobile Device SupportWindowsiOSAndroidServiceNowTroubleshooting

Soft Skills

Customer ServiceEmpathyCommunicationProblem-solvingPatience

Industry & Role

Industry Government/Public Sector

Job Function Help desk support for government clients

Role Subtype Help Desk L1

Keywords for Your Resume

help desktechnical supportmobile device supportwindowsiosandroidservicenowtroubleshootingcustomer serviceremote supportticketing systemuser supporthardware supportsoftware supportend user support

Deal Breakers

Lack of technical support experience, No customer service skills, No troubleshooting experience

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