✦ Luna Orbit — IT Support & Helpdesk

Associate ServiceNow Engineer

at AbbVie

📍 North Chicago, IL Unknown Posted March 13, 2026
Type Not Specified
Experience mid
Exp. Years 2+ years
Education Bachelor's degree and at least two years of related experience OR a master's degree in a related education field
Category IT Support & Helpdesk

This role involves performing analyses and implementing data, software, or technology solutions within the ServiceNow platform, primarily supporting HR processes and workflows.

  • Perform routine tasks independently
  • Analyze and critique results
  • Troubleshoot workflows and portal issues
  • Learn and understand new ServiceNow functionalities
  • Maintain technical documentation

Technical scope includes ServiceNow platform administration, workflow optimization, data integration, and cloud environment management, with a focus on HR ServiceNow modules.

The ideal candidate is a mid-level ServiceNow Engineer with at least two years of hands-on experience in building and maintaining ServiceNow catalogs, workflows, and platform administration. They possess strong analytical skills, understanding of data integration, and experience working within an Agile framework.

Hands-On experience building or maintaining ServiceNow catalogsAdministering the ServiceNow platformOptimizing workflowsKnowledge of data integration and warehousingUnderstanding of software development lifecycle
Configuration and/or development experience with ServiceNow HRSDExperience working in an Agile FrameworkTechnical requirement gathering
ServiceNowJiraCloud environments
ServiceNowServiceNow HRSDITILdata integrationdata warehousingdata analysisdata visualizationcloud environmentsserversstoragenetwork connectivityvirtualization
ServiceNowServiceNow HRSDITILData integrationData warehousingData analysisData visualizationCloud environmentsServersStorageNetwork connectivityVirtualization
Analytical skillsTechnical precisionProblem-solvingCommunicationDocumentationAdaptability
Industry Healthcare IT
Job Function ServiceNow platform administration and workflow optimization for HR processes
ServiceNowServiceNow HRSDITILData integrationData warehousingData analysisData visualizationCloud environmentsSoftware development lifecycleAgileConfigurationPlatform administrationWorkflow optimizationTechnical documentationRequirement gathering

Lack of hands-on ServiceNow experience, No experience with ServiceNow HRSD, No knowledge of data integration or warehousing, No familiarity with ITIL or software development lifecycle

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile