Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Bachelor’s degree in Information Technology or related field

Category IT Support & Helpdesk

About this role

This role involves supporting ServiceNow SPM implementations by gathering requirements, configuring solutions, and working within Agile frameworks to ensure client success.

Key Responsibilities

Gather requirements and map processes
Configure ServiceNow solutions
Support Agile delivery cycles
Develop test cases and coordinate UAT
Create training materials

Technical Overview

Technical scope includes ServiceNow platform configuration, workflows, automation, and process documentation, with a focus on ServiceNow SPM modules.

Ideal Candidate

The ideal candidate is a mid-level Business Analyst with ServiceNow SPM certification, strong experience in requirements gathering, process mapping, and Agile methodologies. They possess excellent communication skills and can collaborate effectively with technical teams and stakeholders.

Must-Have Skills

ServiceNow SPM Certified Implementation Specialistrequirements gatheringprocess mappingAgileUAT

Nice-to-Have Skills

experience with Demand ManagementProject Portfolio ManagementResource ManagementAgile Development

Tools & Platforms

ServiceNowJira

Required Skills

ServiceNowServiceNow SPMRequirements gatheringProcess mappingAgileScrumUATTest casesConfigurationWorkflows

Hard Skills

ServiceNowServiceNow SPMCertified Implementation Specialistrequirements gatheringprocess mappingAgilescrumUATtest case executionconfigurationWorkflowsautomation

Soft Skills

communicationcollaborationproblem-solvingrequirements analysisstakeholder engagement

Certifications

Required

ServiceNow SPM Certified Implementation Specialist

Industry & Role

Industry Healthcare & Medical

Job Function Business analysis and configuration support for ServiceNow SPM implementations

Keywords for Your Resume

ServiceNowServiceNow SPMCertified Implementation Specialistrequirements gatheringprocess mappingAgilescrumUATtest case executionconfigurationWorkflowsautomationfunctional requirementsnon-functional requirementsuser storiesacceptance criteriatest case

Deal Breakers

Lack of ServiceNow SPM Certified Implementation Specialist certification, No experience with requirements gathering or process mapping, Unwillingness to work remotely

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