Position Details
About this role
Provide Tier 1 and 2 technical support remotely to clients, troubleshooting issues, documenting resolutions, and ensuring high-quality customer service during off-hours.
Key Responsibilities
- Respond to support requests
- Troubleshoot technical issues
- Document support activities
- Escalate complex problems
- Maintain customer communication
Technical Overview
Supports Windows environments, networking, hardware, and software troubleshooting using ticketing systems and remote tools.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with 1-2 years of experience, strong troubleshooting skills, and excellent customer service abilities. They are familiar with Windows environments and networking fundamentals, capable of working independently remotely.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of IT support experience, No relevant certifications, Inability to work remotely, Poor communication skills
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