✦ Luna Orbit — IT Support & Helpdesk

ATE Test & Product Development Engineer

at Advanced Micro Devices

📍 Austin, Texas, United States Hybrid Posted March 20, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides support for enterprise-wide SaaS and applications, ensuring systems operate efficiently. The analyst develops queries, builds reports, and troubleshoots issues to facilitate business operations.

Key Responsibilities

  • Support SaaS and enterprise applications
  • Develop queries and reports
  • Configure and set up applications
  • Troubleshoot system issues
  • Collaborate with technical teams

Technical Overview

The technical environment includes SaaS platforms, enterprise applications, query and reporting tools, and database management systems, with a focus on system configuration and support.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with experience supporting SaaS and enterprise applications. They are skilled in system configuration, query development, report creation, and troubleshooting, with strong collaboration and communication skills.

Must-Have Skills

Support for SaaS and enterprise applicationsConfiguration and setup of applicationsDeveloping queriesBuilding reportsTroubleshooting

Nice-to-Have Skills

Experience with system databasesKnowledge of data analysisExperience in enterprise IT support

Tools & Platforms

Query toolsReporting toolsEnterprise application platforms

Required Skills

SaaSenterprise applicationsdata retrievalsystem configurationquery developmentreport buildingdatabase managementapplication supportuser accesstroubleshooting

Hard Skills

SaaSenterprise applicationsdata retrievalsystem configurationquery developmentreport buildingdatabase managementapplication supportuser access setuptroubleshooting

Soft Skills

collaborationproblem-solvingcommunicationattention to detailtraining

Industry & Role

Industry Manufacturing / Consumer Goods / Enterprise Software
Job Function Providing enterprise application support and system configuration
Role Subtype Help Desk L2
Tech Domains Microsoft 365, SharePoint, Power BI, SQL / PostgreSQL, Workday

Keywords for Your Resume

saasenterprise applicationsdata retrievalsystem configurationquery developmentreport buildingdatabase managementapplication supportuser accesstroubleshootingsupportenterprise softwaresystem supportIT supporthelp desk

Deal Breakers

Lack of experience with enterprise applications, No support or troubleshooting experience, No experience with SaaS platforms

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