Position Details

Salary $60K – $70K USD / year

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Bachelor’s degree or equivalent work experience preferred

Category IT Support & Helpdesk

About this role

Automation Support Specialist oversees automated order processing workflows, providing technical support and collaborating with IT and business teams to optimize production processes and systems.

Key Responsibilities

Oversee automated workflows
Identify workflow improvements
Work with IT to implement improvements
Support automated processes for efficiency
Train and communicate with plant personnel

Technical Overview

Technical focus on C#/.NET, Microsoft SQL Server, ERP systems, and Warehousing/Fulfillment; experience with automation and production workflows in remote settings.

Ideal Candidate

The ideal candidate is a technically minded IT support professional with 2+ years of experience in automating and supporting production workflows, proficient in C#/.NET and SQL Server, and capable of working remotely with cross-functional teams.

Must-Have Skills

2 years of experience in a technical or support role related to automation or production workflowsBachelor’s degree or equivalent work experience preferredDemonstrated ability to learn and apply new technologiesUnderstanding of databases and Microsoft SQL ServerC#/.NET experience or programming fundamentals with a desire to grow into developmentEasternCentralor Pacific time zone alignment preferred

Nice-to-Have Skills

Experience in Mail ProcessingVariable PrintExperience with ERPExperience in Warehousing/Fulfillment

Tools & Platforms

Microsoft SQL ServerERPWarehousing/Fulfillment

Required Skills

2 years automation/support2+ years in technical roleC#/NETMicrosoft SQL ServerERPWarehousing/Fulfillment

Hard Skills

C#.NET FrameworkMicrosoft SQL ServerERPWarehousing/Fulfillment

Soft Skills

analytical thinkingproblem-solvingteam collaborationcommunicationtime management

Industry & Role

Industry Marketing & Digital Marketing

Job Function Bridge technical automation with production workflows to maximize efficiency.

Role Subtype Technical Support Specialist

Tech Domains SQL / PostgreSQL, Microsoft 365, Azure, ITSM / ServiceNow, ERP

Keywords for Your Resume

Automation Support SpecialistC#.NET FrameworkMicrosoft SQL ServerERPWarehousing/FulfillmentMail ProcessingVariable PrintAPI integrationsAzure DevOpsSLAremoteproduction workflowsprocess improvementtroubleshootingticketing systemAutomationProduction workflowsTroubleshootingRemote

Deal Breakers

Lack of automation/production workflow experience, Inability to work in a remote environment, Inability to align with core business hours in specified time zones

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