About this role
Coach automotive dealership service departments using hands-on performance coaching and tactical system implementation. You’ll audit operations, identify profit leaks, train advisors and managers, and teach KPI mastery—on-site across the U.S. and Canada with a virtual coaching component.
Key Responsibilities
- Audit dealership service operations and identify profit leaks
- Train advisors in high-level selling strategies
- Coach managers on leadership and accountability
- Teach teams KPI comprehension and mastery
- Deliver on-site performance coaching across dealerships with travel and virtual coaching support
Technical Overview
Non-IT coaching role focused on dealership fixed ops performance improvement. Emphasizes operational audits, profit leak diagnostics, selling strategy training, leadership/accountability coaching, culture transformation, and KPI comprehension using proprietary service systems and tools.
Ideal Candidate
The ideal candidate is a senior automotive service professional who has led service department performance improvement and can coach owners and leadership teams. They are comfortable auditing dealership operations, identifying profit leaks, training advisors on selling strategies, and teaching KPI mastery—both on-site (with frequent travel) and virtually.
Must-Have Skills
Audit operationsidentify profit leaksand solve costly problemsEquip and train advisors in real-worldhigh-level selling strategiesCoach managers in the art & science of leadership and accountabilityTeach individuals and teams to transform cultureTeach KPI comprehension and masteryTravel required (3 weeks per month) and deliver hands-on coaching on-siteProvide virtual coaching component
Tools & Platforms
proprietary service systems and tools
Required Skills
audit operationsidentify profit leakssolve costly problemstrain advisorsselling strategiesleadership and accountability coachingculture transformationKPI comprehension and masteryhands-on performance coachingtactical implementation of systemsvirtual coaching
Hard Skills
automotive service department performance coachingdealership operations auditprofit leak identificationcostly problem solvingreal-world selling strategies trainingleadership and accountability coachingculture transformationKPI comprehension and masterytraining and equipping advisorshands-on performance coachingtactical implementation of systemsvirtual coachingfixed ops growthservice department systems and tools
Soft Skills
leadershipcommand a roomarticulate thoughtscoaching and trainingself-motivatedproblem-solvingteachingcommunicationdriving accountabilityadaptabilitycross-functional influence
Keywords for Your Resume
Automotive Service Department CoachService Department Performance Coachremotetravel required3 weeks per monthon-sitedealerships across the U.S. and Canadaautomotive industryfixed ops growthaudit operationsprofit leaksselling strategiesleadership and accountabilityculture transformationKPI comprehensionKPI masterytrain advisorshands-on performance coachingtactical implementation of systemsvirtual coachingService Drive Revolutionperformance coachingownersgeneral managersservice directorsfront line staffautomotive service departmentdealershipstravel 3 weeks per month
Deal Breakers
Must be willing and able to travel 3 weeks per month and coach on-site at dealerships in the U.S. and Canada, Must demonstrate experience coaching automotive service department performance and KPI management
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