Position Details

Salary $22 – $42 USD / year

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

This role provides corporate meeting support for audio and video teleconferencing and advanced AV and end-user application troubleshooting. The specialist schedules AV classroom resources, maintains AV inventory, supports Zoom and Verizon Contact Center solutions, and liaises with IT and outside vendors.

Key Responsibilities

Set up audio and video production equipment and assist with technical questions
Schedule classrooms and common space resources for corporate events
Support, monitor, test, and troubleshoot AV hardware/software issues
Support Zoom and Verizon Contact Center for enterprise video and call distribution
Maintain AV inventory and train others on AV utilization

Technical Overview

You will troubleshoot AV infrastructure by supporting both AV hardware and software, research upgrades, and provide advanced technical liaison support for assigned functional areas. The environment includes enterprise video collaboration (Zoom) and an automatic call distribution phone solution (Verizon Contact Center), plus workstation hardware/software and network access preparation.

Ideal Candidate

The ideal candidate will have hands-on experience supporting audio and video teleconferencing and AV infrastructure under limited supervision. They should be comfortable troubleshooting both hardware and software, scheduling and supporting classroom AV resources, and providing advanced support for enterprise solutions like Zoom and Verizon Contact Center.

Must-Have Skills

Support for enterprise video collaboration solutioncurrently ZoomSupport for enterprise automatic call distribution digital phone solutioncurrently Verizon Contact Center

Tools & Platforms

ZoomVerizon Contact Center

Required Skills

audio and video teleconferencingAV technologyhardware/software troubleshootingAV infrastructure supportZoomVerizon Contact Centerclassroom schedulinginventory of AV equipmentnetwork access preparationnetwork passwordvirus protectionvendor liaisontraining

Hard Skills

audio and video teleconferencingAV technologyclassroom utilizationaudio video productionpostproductionhardware supportsoftware supporthardware/software troubleshootingAV infrastructure supportwritten policies for utilization of classroom space and audio visual resourcesscheduling home office classroomsend-user applications supportenterprise video collaboration solutionZoomautomatic call distribution digital phone solutionVerizon Contact Centerenterprise video collaborationinventory of AV equipmentnetwork access for new associatesnetwork password managementvirus protection for end usersdesktop environment preparationticketing systemcommunicating technical informationresearching current technology and upgradescoordinating software/hardware purchases and moves

Soft Skills

communicationassists presentersfacilitates AV equipment during presentations and eventsliaison with Information Technologyliaison with outside vendorstraining othersmonitor and assign workresearch and recommend to managementcustomer communication

Industry & Role

Industry Financial Services

Job Function Deliver AV and advanced computer technical support for corporate meetings and end-user systems

Role Subtype Technical Support Specialist

Tech Domains VoIP / Unified Communications, IT Infrastructure Admin, Networking / TCP-IP

Keywords for Your Resume

AV/Computer Technical Specialistaudio and video teleconferencingremote locations and branch officesAV technologyAV infrastructurehardware/software troubleshootingZoomVerizon Contact Centeraudio video productionpostproductionschedulinginventory of AV equipmententerprise video collaboration solutionenterprise automatic call distribution digital phone solutionnetwork accessnetwork passwordvirus protectionend-user applicationsliaisonoutside vendorsclassroom utilizationtraining of other Office Services staff

Deal Breakers

Must support enterprise video collaboration solution, currently Zoom, Must support enterprise automatic call distribution digital phone solution, currently Verizon Contact Center, On-site role in Saint Petersburg, FL

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