Position Details

Salary $16 – $20 USD / year

Type Full-Time

Experience entry

Exp. Years 0-2 years

Education Associate degree in Information Technology (preferred) or equivalent experience.

Category IT Support & Helpdesk

About this role

Remote IT desktop support analyst providing frontline assistance for Windows/Mac endpoints, enterprise apps, and VPN connectivity.

Key Responsibilities

Tier 1 support for Windows and Mac
End-user assistance
AD management
VPN troubleshooting
Document incidents

Technical Overview

End-user support with ITSM ticketing across ServiceNow/Jira/Remedy; basic networking; remote desktop tooling.

Ideal Candidate

An entry-level IT desktop support professional with up to 2 years of experience, familiar with Windows/macOS, AD, Office 365, VPN, and ITSM ticketing, able to provide frontline end-user support remotely.

Must-Have Skills

Associate degree in Information Technology (preferred) or equivalent experience0–2 years of IT support experienceBasic Windows/macOS knowledgeFamiliarity with Active DirectoryOffice 365VPNExposure to ITSM ticketing systems (ServiceNowJiraRemedy)Basic networking concepts (TCP/IPDNSDHCPVPN)

Nice-to-Have Skills

Experience with remote desktop toolsExperience in a help desk or desktop support role

Tools & Platforms

ServiceNowJiraRemedyActive DirectoryMicrosoft Office 365

Required Skills

WindowsmacOSActive DirectoryOffice 365VPNITSMServiceNowJiraRemedyRemote Desktop

Hard Skills

Windows (10/11)macOSActive DirectoryOffice 365VPN connectivityITSM ticketing systems (ServiceNowJiraRemedy)Remote desktop toolsEndpoint troubleshooting

Soft Skills

problem-solvingclear communicationcustomer serviceteam collaborationprioritization

Industry & Role

Industry Insurance

Job Function Provide Tier 1 IT support for end-users across Windows/macOS and enterprise apps

Role Subtype Desktop Support

Tech Domains Active Directory, Microsoft 365, Office 365

Keywords for Your Resume

IT desktop support analyst iwindows 10/11macosactive directoryoffice 365vpnitsmserviceNowjiraremedyremote desktopendpoint troubleshootingend user supporthelp deskcustomer servicelanwi-firemote workassociate degree0-2 yearsit desktop supportservicenow

Deal Breakers

Lack of IT support experience, No familiarity with ITSM tools (ServiceNow/Jira/Remedy)

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