Position Details

Salary $100K – $130K USD / year

Type Full-Time

Experience senior

Exp. Years 5+ years

Education Not specified

Category Cybersecurity

About this role

This role involves supporting and maintaining enterprise VoIP and telephony systems based on Avaya Aura, troubleshooting complex voice and network issues, and supporting system upgrades remotely.

Key Responsibilities

Support Avaya Aura platforms
Troubleshoot VoIP and SIP issues
Maintain enterprise voice systems
Support system upgrades and migrations
Collaborate with clients and internal teams

Technical Overview

The technical environment includes Avaya Aura core systems, VoIP protocols, SIP, VMware, and enterprise voice support, focusing on troubleshooting, system support, and upgrades.

Ideal Candidate

The ideal candidate is a senior VoIP engineer with at least 5 years of experience supporting enterprise Avaya Aura systems, VoIP, SIP, and VMware in a remote environment, with certifications like ACSS or ACIS preferred.

Must-Have Skills

Avaya Aura Core SystemsVoIPSIPVMwareenterprise voice support

Nice-to-Have Skills

Avaya IP OfficeMicrosoft Teams PhoneTeams Direct RoutingUCaaSCCaaS

Tools & Platforms

Avaya Aura Communication ManagerAvaya System ManagerAvaya Session ManagerAvaya Aura Device ServicesApplication Enablement ServicesVMware

Required Skills

Avaya AuraVoIPSIPVMwareenterprise voicecall routingsystem supporttelephony

Hard Skills

VoIPSIPVoIP protocolsSIP trunkingVMwareNetwork troubleshootingSystem supportEnterprise voice systemsAvaya Aura

Soft Skills

troubleshootingcommunicationcollaborationproblem-solvingdocumentation

Certifications

Required

ACSSACIS

Industry & Role

Industry Telecommunications

Job Function Support and maintain enterprise telephony and VoIP systems in a remote environment

Role Subtype VoIP Engineer

Tech Domains VoIP / Unified Communications, Networking / TCP-IP, Cybersecurity, Microsoft 365, Salesforce

Keywords for Your Resume

Avaya AuraVoIPSIPenterprise voiceVMwarecall routingsystem supporttelephonyUCaaSCCaaSMicrosoft TeamsTeams Direct Routingnetwork troubleshootingcommunication systemssupport engineersupport specialist

Deal Breakers

Lack of experience with Avaya Aura or VoIP systems, No VMware experience, Unable to work remotely in a senior support role

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Avaya Aura Engineer

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