Position Details
About this role
Lead Workers Compensation claim management results within an assigned line of business by executing national and local claim strategies. You will manage and develop claims staff, ensure consistent service quality, and maintain claim policies, procedures, and service standards.
Key Responsibilities
- Lead selection, training, development, and performance management of staff
- Ensure claim policies, procedures, and service standards are implemented and maintained
- Execute national and local claim strategies with Corporate Claim
- Use proper claim handling techniques to protect brand integrity
- Support adoption of new technologies in claim operations
Technical Overview
Non-IT role focused on claims operations leadership. The position emphasizes proper claim handling techniques and the adoption of new technologies to improve claim processing and service quality.
Ideal Candidate
The ideal candidate is an AVP-level claims leader with deep Workers Compensation claim expertise and a track record of executing national and local claim strategies. They have strong people leadership experience in selecting, training, developing, and performance-managing teams, including compensation administration and succession planning.
Must-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Must have Workers Compensation claims leadership experience, Must have demonstrated capability in selecting, training, developing, and performance-managing claims staff, Must be able to operate in a hybrid work model
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