Position Details
About this role
This role involves designing and implementing scalable contact center solutions using Amazon Connect, IVR, and conversational AI, with integrations to Salesforce and ServiceNow.
Key Responsibilities
- Design contact center workflows
- Build Amazon Connect Contact Flows
- Develop Amazon Lex bots
- Integrate Polly for voice
- Manage infrastructure using Terraform
Technical Overview
Focus on Amazon Connect, IVR, AWS Lambda, Terraform, CloudFormation, Contact Lens, and contact center workflows, supporting hybrid and cloud environments.
Ideal Candidate
The ideal candidate is an experienced AWS contact center engineer with 3+ years of designing and implementing Amazon Connect solutions, familiar with IVR, conversational AI, and integrations with Salesforce and ServiceNow.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of AWS Connect experience, No contact center solutions background, Unwillingness to work remotely in Sacramento
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile