✦ Luna Orbit — Sales & Business Development

BDC Associate Fixed Ops - BMW CPO Nashville

at Sonic Automotive

📍 Nashville, TN Onsite Posted March 29, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years Not specified
Education Not specified
Category Sales & Business Development

About this role

BDC Associate Fixed Ops role at a Nashville BMW/MINI store focused on scheduling service appointments and delivering premium customer experience.

Key Responsibilities

  • Utilize lead management tools to schedule service appointments
  • Respond to inquiries with courtesy and professionalism
  • Coordinate with service, parts, and sales
  • Enter customer inquiries into the CRM
  • Conduct follow-up for no-shows

Technical Overview

CRM-based lead management with CDK, X-Time, and DealerLogix; customer inquiry handling; call center-like environment

Ideal Candidate

An entry-level BDC professional who can schedule service appointments, manage lead flow, and coordinate with service/parts/sales using CDK/X-Time/DealerLogix in a fast-paced dealership setting.

Must-Have Skills

Excellent verbal and written communication skillsStrong MS Office Suite computer skillsAbility to work independently and as part of a team in a fast-paced environmentAbility to read and comprehend rulesregulationspolicies and procedures

Tools & Platforms

CDKX-TimeDealerLogix

Required Skills

Excellent verbal and written communication; MS Office Suite; independence and teamwork; fast-paced environment adaptability; MS Office; read and comprehend policies

Hard Skills

MS Office SuiteLead management toolsCRM softwareCDKX-TimeDealerLogix

Soft Skills

Excellent verbal and written communicationAbility to work independently and as part of a teamFast-paced environment adaptabilityStrong organizational and time management skills

Industry & Role

Industry Retail
Job Function Schedule service appointments and manage customer inquiries to support fixed-ops service flow
Role Subtype Sales & Business Development

Keywords for Your Resume

bdc associate fixed opsservice bdcappointment schedulinglead managementcdkx-timedealerlogixbmwmininashvilleon-siteauto dealershipcustomer servicecommunication skillsteam playerms office suitefast-paced environmentcall center

Deal Breakers

On-site in Nashville required

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