Position Details
About this role
BDC Associate Fixed Ops role at a Nashville BMW/MINI store focused on scheduling service appointments and delivering premium customer experience.
Key Responsibilities
- Utilize lead management tools to schedule service appointments
- Respond to inquiries with courtesy and professionalism
- Coordinate with service, parts, and sales
- Enter customer inquiries into the CRM
- Conduct follow-up for no-shows
Technical Overview
CRM-based lead management with CDK, X-Time, and DealerLogix; customer inquiry handling; call center-like environment
Ideal Candidate
An entry-level BDC professional who can schedule service appointments, manage lead flow, and coordinate with service/parts/sales using CDK/X-Time/DealerLogix in a fast-paced dealership setting.
Must-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
On-site in Nashville required
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