Position Details

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

BDC Associate Fixed Ops focuses on generating service appointments and handling inquiries for the Fort Mill Ford dealership. The role requires CRM experience, MS Office proficiency, and the ability to work in a call-center environment.

Key Responsibilities

Respond to internet inquiries and generate service appointments
Enter data into CRM
Utilize lead management tools
Conduct phone surveys
Maintain high customer service standards in a call center setting

Technical Overview

Non-technical customer-facing role with emphasis on CRM tools, lead management, and MS Office; strong communication and organizational skills are essential.

Ideal Candidate

The ideal candidate is an entry-level sales-support professional with strong communication skills and CRM experience, capable of generating service appointments in a fast-paced call center environment. They should be comfortable working both independently and as part of a team while managing multiple tasks in a high-volume setting.

Must-Have Skills

Excellent verbal and written communication skillsStrong MS Office Suite computer skillsAbility to work independently and as part of a team in a fast-paced environmentAbility to work in call center environmentCRM software experience

Tools & Platforms

CRM softwareMS Office Suite

Required Skills

Excellent verbal and written communication; MS Office Suite; CRM software; call center; data entry; customer inquiries; appointment scheduling

Hard Skills

CRM softwareLead management toolsMS Office SuiteMicrosoft Officecall center environmentdata entrycustomer inquiriescommunication skills

Soft Skills

Excellent verbal and written communicationCustomer service orientationTeam playerIndependent workerTime managementOrganization

Industry & Role

Industry Automotive

Job Function Generate service appointments and manage customer inquiries using CRM in a dealership setting

Role Subtype Sales support

Keywords for Your Resume

BDC Associate Fixed OpsFort Mill Fordservice appointmentsCRM softwareCRMMS Office SuiteMicrosoft Officecall center environmentcustomer inquirieslead management toolsphone surveysexcellent verbal and written communicationteamfast-paced environmentindependentlycustomer serviceappointment generationcoordinatorcrm softwarems office suitecall centercrm

Deal Breakers

No call center experience, No CRM experience, Lack of communication skills for a customer-facing role

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BDC Associate Fixed Ops - FORT MILL FORD

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