About this role
Serve beverages to casino guests at Horseshoe/Harrah's Council Bluffs while providing fast, friendly, professional service. Accurately handle cash and POS System transactions, maintain a clean and stocked workstation, and monitor alcohol consumption responsibly per guidelines.
Key Responsibilities
- Provide fast, friendly, professional beverage service to casino guests
- Monitor guest alcohol consumption and intervene according to guidelines
- Operate cash register/POS System and handle transactions accurately
- Promote casino events and Total Rewards Center card sign up programs
- Maintain clean and stocked workstation in health and safety compliance
Technical Overview
Uses a cash register/POS System to process transactions, ring correct amounts, return correct change, and track cash, charge, and complimentary sales. Meets performance expectations for beverage service speed, including producing a 15 drink tray within 2 minutes or less.
Ideal Candidate
The ideal candidate is a customer-focused beverage server comfortable working in busy, noisy casino environments for 8 to 10 hour shifts. They can accurately handle cash and POS System transactions, provide fast friendly beverage service (including 15 drink tray production), and follow guidelines for monitoring guest alcohol consumption.
Must-Have Skills
Readwrite legiblyunderstand and speak EnglishCount money and change correctlyAvailable to work required schedule which may include nightsweekendsholidays and overtime as neededMust be physically mobile with reasonable accommodationMust be able to respond to visual and oral cuesAble to tolerate second-hand smokenoisebright lightsMust meet professional appearance standards as prescribed by company policyMobility and dexterity to carry and serve a tray of beverages weighing 15 poundsAbility to stand and walk for 8 to 10 hour shifts
Nice-to-Have Skills
Previous beverage experiencePrevious experience dealing with the public
Tools & Platforms
Cash registerPOS System
Required Skills
Readwrite legiblyspeak Englishcount money and change correctlymathematical add and subtractrespond to visual and oral cuestray service (15 pounds)monitor guest alcohol consumptionintervene according to guidelinescash register/POS Systemring proper amountgive correct changeaccount for cash charge and complimentary salesmaintain financial controls integrityresolve service problemsmaintain clean and stocked workstationfast beverage service (2 minute or less for 15 drink tray)tolerate second-hand smoke
Hard Skills
Readwrite legiblyEnglish communicationCounting money and changeMathematical ability (add and subtract)Serve beverages on a trayMonitor guest consumption of alcoholIntervene according to guidelinesCash register/POS System operationProcess transactionsRing proper amount into the registerGive correct changeAccount for cashcharge and complimentary salesMaintain integrity of financial controlsMaintain clean and stocked workstationResolve service problems according to guidelinesFast beverage service (2 minute or less production cycle for 15 drink tray)Respond to visual and oral cuesTolerate second-hand smokenoisebright lights
Soft Skills
Excellent customer service/communication skillsTeam environment collaborationAbility to work under stressProfessional appearancePersonalized service using guest nameAmbassador of goodwillCustomer and public relations functionsFastfriendlyprofessional service
Certifications
Required
Not specified
Preferred
Not specified
Keywords for Your Resume
Beverage ServerHorseshoeHarrah's Council BluffsHorseshoe Council BluffsMid-America CenterHilton Garden Inncasino eventsprogramsTotal Rewards Centercard sign up programsalcohol consumptionMonitors guest consumption of alcoholintervenes as needed according to guidelinespersonalized serviceuses guest nameresolves service problems according to guidelinescash registerPOS Systemringing proper amountgiving the guest the correct changecashcharge and complimentary salesfinancial controlsmaintains integrity of all financial controlsclean and stocked workstationtray of beverages weighing 15 pounds8 to 10 hour shiftssecond-hand smokeguest name servicemonitor guest consumption of alcoholcount money and change correctlyserve a tray of beveragesfastfriendlyprofessional beverage service
Deal Breakers
Read, write legibly, understand and speak English, Count money and change correctly, Mobility to carry and serve a tray of beverages weighing 15 pounds, Ability to stand and walk for 8 to 10 hour shifts, Able to tolerate second-hand smoke, noise, bright lights
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