Position Details
About this role
This role involves providing technical support via phone and ticketing systems, primarily supporting end users with common IT issues, documenting incidents, and escalating as needed.
Key Responsibilities
- Answer inbound support calls
- Create and document incidents in ServiceNow
- Perform basic troubleshooting
- Escalate incidents appropriately
- Adhere to support procedures
Technical Overview
The environment centers around IT support and help desk functions, with a focus on ServiceNow ticketing, incident resolution, and customer service skills.
Ideal Candidate
The ideal candidate is an entry-level IT support professional with experience in help desk environments, familiar with ServiceNow, and capable of handling high-volume support calls with strong communication skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Lack of experience with ServiceNow, No help desk background, Inability to work in high-volume environment, Poor communication skills
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile