✦ Luna Orbit — Customer Success & Support

Bilingual Client Support Technician

at Real Time Technologies

📍 Remote, US Remote 💰 $18 – $18 USD / year Posted March 11, 2026
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Position Details

Salary $18 – $18 USD / year
Type Full-Time
Experience entry
Exp. Years 1-2 years
Education High School Diploma or GED
Category Customer Success & Support

About this role

This role involves providing front-line technical support to retail dealers and customers, resolving hardware and software issues, and ensuring a positive customer experience.

Key Responsibilities

  • Provide technical assistance
  • Troubleshoot hardware/software
  • Support proprietary software
  • Assist customers
  • Walk through problem-solving

Technical Overview

Support involves troubleshooting PCs, operating systems, networking, and proprietary retail software via phone, email, and remote desktop tools.

Ideal Candidate

The ideal candidate is a bilingual support technician with 1-2 years of experience providing technical assistance via phone, email, and remote tools. Strong problem-solving skills and knowledge of PCs, operating systems, and networking are essential.

Must-Have Skills

High School Diploma or GED1-2 years of experience in technical supportFluency in English and SpanishKnowledge of PCsoperating systemsnetworkingHelpdesk support experienceProblem-solving skills

Nice-to-Have Skills

A+ or Network+ certificationsExperience in call center environmentComputer repair experience

Tools & Platforms

CRMProprietary softwareDiagnostic toolsRemote desktop tools

Required Skills

Technical SupportCustomer ServiceRemote Desktop SupportHardware TroubleshootingSoftware TroubleshootingOperating SystemsNetworkingCRMBilingualEnglishSpanish

Hard Skills

Technical SupportCustomer ServiceRemote Desktop SupportHardware and Software TroubleshootingOperating SystemsNetworkingCRMDiagnostic ToolsProprietary SoftwareBilingual (English and Spanish)

Soft Skills

CommunicationEmpathyPatienceProblem-solvingTeamworkAdaptabilityCustomer Focus

Certifications

Preferred

A+Network+

Industry & Role

Industry Retail & Technology
Job Function Deliver technical support and customer service for retail clients

Keywords for Your Resume

Technical SupportCustomer ServiceRemote Desktop SupportHardware TroubleshootingSoftware TroubleshootingOperating SystemsNetworkingCRMBilingualEnglishSpanishHardware and Software Troubleshooting

Deal Breakers

Less than 1 year of technical support experience, No bilingual proficiency in English and Spanish, Lack of knowledge in PCs, operating systems, or networking, No helpdesk or remote support experience

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