Position Details

Salary $23 – $31 USD / year

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category Operations & Logistics

About this role

This hybrid KeepStock/Branch role serves customers both in the Grainger branch and on customer sites. You will own the customer experience by handling product selection, accurate ordering, and safe picking while staying agile, organized, and communication-focused.

Key Responsibilities

Own the entire customer experience (product selection, accurate order entry, order maintenance)
Accurately and safely pick products
Serve customers in-branch and on customer sites
Capitalize on sales/service opportunities and build customer loyalty
Prioritize tasks and manage time effectively

Technical Overview

The position relies on practical computer acumen for order entry and customer service workflows. It combines branch operational execution with road-based customer account servicing to support sales and service opportunities.

Ideal Candidate

The ideal candidate is a bilingual, customer-facing operations professional who can succeed in a hybrid KeepStock/Branch role. They are organized and agile, with strong communication skills, solid computer acumen, and the ability to manage time effectively while serving customers in both the branch and on customer sites.

Must-Have Skills

Customer-facing activityStrong ability to remain agile and organizedExcellent all-around communication skillsAbility to prioritize and manage time effectivelyComputer acumenOwnership of the entire customer experience

Tools & Platforms

Computer

Required Skills

Customer-facing activityproduct selectionorder entryorder maintenancepicking productsafe pickingcomputer acumencustomer account servicingtime managementprioritizationcustomer experience ownershipsales/service opportunitiescustomer loyalty

Hard Skills

Customer-facing activityProduct selectionOrder entryOrder maintenancePicking productAccurate order entrySafe picking of productComputer acumenCustomer account servicingTime managementPrioritizationCustomer experience ownershipSales/service opportunity identificationLoyalty buildingBranch operations

Soft Skills

Excellent all-around communication skillsAgileOrganizedWinning attitudeAbility to prioritizeAbility to manage time effectively

Industry & Role

Industry Manufacturing

Job Function Deliver end-to-end customer operations support across KeepStock and branch, including on-site customer servicing to drive sales and service outcomes.

Role Subtype Operations Specialist

Keywords for Your Resume

Bilingual Field Operations AssociateField Operations AssociateKeepStockBranchcustomer-facing activitycustomer experienceproduct selectionaccurate order entryorder maintenancepicking productcomputer acumensales/service opportunitiescustomer loyaltyprioritizetime managementcustomer accountsGrainger Principles: Starting with the Customerhybrid roleGrainger Canada branchon the road servicing customer accountsorder entry

Deal Breakers

Must be able to work in the Grainger Canada branch and service customer accounts on the road (hybrid expectation)

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