Position Details
About this role
This role involves supporting HR and employee services using Workday and Zendesk, providing excellent customer service remotely, with a focus on timely issue resolution and effective communication.
Key Responsibilities
- Support Workday and Zendesk tickets
- Assist with HR platform navigation
- Provide timely customer service
- Support bilingual communication
- Maintain performance metrics
Technical Overview
The environment includes Workday HR platform, Zendesk ticketing system, and Microsoft Office tools, requiring strong communication and support skills in a remote setting.
Ideal Candidate
The ideal candidate is an entry-level bilingual support specialist with 1-2 years of customer service experience, proficient in Workday and Zendesk, capable of providing timely support and effective communication in a remote setting.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Workday or Zendesk, No customer service background, Inability to communicate effectively in Spanish, Less than 1 year of experience
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