✦ Luna Orbit — Customer Success & Support

Bilingual (Italian/English) Service Desk Analyst

at CAI (Computer Aid, Inc.)

📍 Remote, US Remote Posted March 10, 2026
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Position Details

Type Part-Time
Experience entry
Exp. Years 1+ years
Education High School Diploma or GED
Category Customer Success & Support

About this role

Provide bilingual technical support and customer service remotely to users in English and Italian, handling hardware/software issues and support tickets.

Key Responsibilities

  • Assist users via phone/email/chat
  • Troubleshoot hardware/software
  • Escalate unresolved issues
  • Document support tickets
  • Provide bilingual support

Technical Overview

Utilizes helpdesk and remote support tools to troubleshoot and resolve hardware and software issues for end-users.

Ideal Candidate

The ideal candidate is a bilingual support specialist with at least 1 year of customer service and technical support experience, capable of providing remote helpdesk support in English and Italian.

Must-Have Skills

Bilingual in English and ItalianCustomer Service experienceTechnical support skills

Nice-to-Have Skills

Helpdesk experienceRemote troubleshootingTicketing system knowledge

Tools & Platforms

Helpdesk softwareRemote support toolsTicketing systems

Required Skills

BilingualCustomer ServiceTechnical SupportHelpdeskTroubleshootingHardwareSoftwareRemote SupportTicketing Systems

Hard Skills

BilingualCustomer ServiceTechnical SupportHelpdeskTroubleshootingHardwareSoftwareRemote SupportTicketing Systems

Soft Skills

CommunicationCustomer ServiceProblem-solvingMultitaskingSelf-directionTime Management

Industry & Role

Industry Information Technology
Job Function Remote bilingual technical support

Keywords for Your Resume

BilingualCustomer ServiceTechnical SupportHelpdeskTroubleshootingRemote SupportTicketing SystemsHardwareSoftwareEnglishItalian

Deal Breakers

Lack of bilingual skills, No customer service experience, Inability to work remotely

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