Bilingual Provider Relations Representative/Representant bilingue, Service des relations avec les fournisseurs

This role supports the Provider Relations function by reviewing and validating provider network agreements and ensuring provider details are accurately entered into the Express Scripts Canada system. The representative also processes provider modifications/terminations and responds to inquiries from providers, associations, and software vendors in the preferred language.

• Review and validate completed provider agreements and return for corrections
• Perform quality assurance checks on work and team submissions
• Accurately enter required agreement information into the Express Scripts Canada system
• Process and update provider modifications and terminations within timelines
• Respond to provider, association, and software vendor inquiries in preferred language

The position is focused on healthcare provider contract and data management processes using the Express Scripts Canada system and provider database. Work includes quality assurance checks, agreement validation, and timely updates to provider records across multiple care areas.

The ideal candidate is a bilingual (English/French) provider relations professional who has reviewed and validated provider network or contract agreements with strong attention to detail. They have experience performing quality assurance checks, accurately updating provider data, and communicating professionally with providers and vendor stakeholders in a customer-focused manner.