Position Details

Salary $18 – $29 USD / year

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

Bilingual sales support role focusing on English and French Canadian/Québecois French clients, handling inbound/outbound calls and lead management to support Safety Specialists.

Key Responsibilities

Process bilingual inbound and outbound calls to schedule in-home visits
Manage lead responses in CRM
Maintain QA across bilingual processes
Collaborate with team to cover Canada and US markets
Use MS Office to prepare communications

Technical Overview

Role relies on CRM systems, Microsoft Office, and omni-channel contact center software to manage bilingual customer interactions and appointments remotely.

Ideal Candidate

The ideal candidate is a bilingual sales support professional fluent in English and French Canadian/Québecois French with strong telephony skills, experience in a modern contact center, and ability to support customers across US and Canada.

Must-Have Skills

Experience in an automated contact centerConsultative sales or lead-generationOutbound callingInbound phone callsAble to speak English and both French Canadian and Québecois French

Tools & Platforms

CRMMicrosoft Office SuiteOmni-channel contact center softwareMapping tools

Required Skills

Bilingual communicationinbound callsoutbound callslead settinginternet leadsin-home sales visitsCRMMicrosoft Officebilingual customer support

Hard Skills

EnglishFrench CanadianQuébecois FrenchCRM (Customer Relationship Management)Microsoft Office SuiteOmni-channel contact center softwareMapping toolsCloud-based tools

Soft Skills

Bilingual communicationVerbal communicationWritten communicationGeography knowledgeCollaborativeCoachableAdaptability

Industry & Role

Industry Healthcare & Medical

Job Function Support bilingual sales operations by handling calls and setting appointments for in-home visits.

Role Subtype Sales & Business Development

Keywords for Your Resume

Bilingual Sales Support RepresentativeContact Center Setterremoteinbound telephone callsinternet leadslead settingin-home sales visitsSales CloserCRMMicrosoft Officeomni channel contact center softwarecloud-based toolsautomated contact centervideo conferenceinstant messagingphoneSunday–ThursdayTuesday–SaturdayNorth American geographybilingualBilingualSales Support Representativeinbound callsoutbound callsFrench

Deal Breakers

No bilingual capability, No experience in automated contact center

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