Bilingual Spanish Contact Center Disputes Operations Agent

The Contact Center Dispute Operations Agent I - Bilingual will handle incoming calls to resolve disputes for members and financial institutions, focusing on fraud and non-fraud scenarios and fund recovery. The role requires bilingual Spanish communication, adherence to regulatory rules, and meeting performance targets in a second-shift schedule including Saturdays. This is a remote opportunity with Velera's credit union partner network.

• Take incoming calls and resolve disputes within timeframes
• Proficient in entry level dispute processing
• Maintain knowledge of association and regulatory rules
• Navigate tools to address member disputes
• Meet performance targets

Entry-level dispute processing using Star Station and 3270-based tools; knowledge of basic debits/credits; follow regulatory rules; use dispute processing and fraud applications.

The ideal candidate is a bilingual Spanish-speaking contact center disputes agent with 1 year of fraud/disputes experience, strong customer service and the ability to meet performance targets in a remote, second-shift environment.