Position Details
About this role
Provide operational and technical support during Open Enrollment periods, including case management, call auditing, and employee communication oversight; ensure staffing license compliance and troubleshoot benefits systems.
Key Responsibilities
- Provide operational and technical OE support
- Verify staffed Benefit Coordinators licenses
- Troubleshoot Ben Admin and email config
- Call auditing and performance monitoring
- Document performance concerns in Enroller Database
Technical Overview
Experience with Ben Admin platforms, open enrollment processes, internal systems troubleshooting, and MS Office; familiarity with Monday.com for workflow management; driving license.
Ideal Candidate
The ideal candidate is bilingual with a life/health/variable annuity license, detail-oriented, capable of open enrollment support, system troubleshooting, and benefits administration, and able to work remotely with solid MS Office skills.
Must-Have Skills
None listed
Required Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Life, Health, and Variable Annuity License required, Valid driver’s license required, Must not require sponsorship
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