Position Details
About this role
This role focuses on managing customer relationships and account growth within behavioral health practices, ensuring product satisfaction and identifying upsell opportunities.
Key Responsibilities
- Meet retention targets
- Identify growth opportunities
- Develop product knowledge
- Oversee account metrics
- Collaborate with teams
Technical Overview
Requires knowledge of behavioral health, ABA, medical billing, and CRM tools like Salesforce, with a focus on customer engagement and retention.
Ideal Candidate
The ideal candidate is a mid-level professional with experience in behavioral health and ABA medical billing, capable of providing high-touch customer service and account management in a remote setting.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of behavioral health or ABA experience, No customer success background, Inability to learn new technologies, No remote work experience
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