✦ Luna Orbit — Customer Success & Support

Billing Support Engineer

at Fiserv

Unknown Posted March 14, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years 1+ years
Education Not specified
Category Customer Success & Support

About this role

This role involves providing global support for merchant billing issues, analyzing data, and improving merchant experience through troubleshooting and reporting.

Key Responsibilities

  • Support merchant billing
  • Data analysis
  • Troubleshoot issues
  • Improve merchant experience
  • Drive projects

Technical Overview

The technical scope includes SQL querying, Snowflake database management, data analysis with Sigma Computing and Excel, and troubleshooting Android OS and relational databases.

Ideal Candidate

The ideal candidate is an entry-level support engineer with at least 1 year of experience in SQL, data analysis, and database troubleshooting. They are analytical, proactive, and capable of managing multiple projects with minimal guidance.

Must-Have Skills

Experience with SQL queriesExperience with Snowflake DatabaseExperience with data analysis using ExcelExperience with Sigma Computing dashboardsInitiating and driving projects

Nice-to-Have Skills

Understanding of relational databasesExperience with Kibana queryingExperience with Android OS troubleshootingExperience as a technical team lead or managerExperience with automating manual processes

Tools & Platforms

SnowflakeSigma ComputingExcelKibanaAndroid OS

Required Skills

SQLSnowflake DatabaseSigma ComputingData AnalysisExcelKibanaAndroid OS troubleshootingRelational DatabasesReporting

Hard Skills

SQLSnowflake DatabaseSigma ComputingData AnalysisExcelAndroid OS troubleshootingRelational DatabasesReporting

Soft Skills

Analytical ThinkingProblem-SolvingCommunicationProactiveProject Management

Industry & Role

Industry Fintech
Job Function Merchant support and data analysis
Role Subtype Help Desk L2
Tech Domains SQL / PostgreSQL, Snowflake, Data Analysis, Database Management

Keywords for Your Resume

SQLSnowflake DatabaseSigma ComputingData AnalysisExcelKibanaAndroid OS troubleshootingRelational DatabasesReportingProject ManagementSnowflakeAndroid OS

Deal Breakers

Less than 1 year of experience with SQL or Snowflake, Lack of experience with data analysis tools, No experience with project management or initiative-driven work

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