Position Details
About this role
Branch Office Administrator supports financial advisors by delivering exceptional client service, managing client accounts, and coordinating scheduling and meetings. The role includes onboarding, marketing support, and leveraging firm tools to enhance client experience.
Key Responsibilities
- Provide exceptional client service to clients via inbound and outbound calls, email, and in-person interactions
- Manage client accounts and maintain strong relationships
- Schedule appointments and prepare materials for client meetings
- Support annual business planning and marketing initiatives
- Use MoneyGuide, Salesforce, and Microsoft Office to support daily tasks
Technical Overview
Focus on administrative efficiency with MoneyGuide, Salesforce, and Microsoft Office; requires strong communication and organizational skills to support branch operations.
Ideal Candidate
The ideal candidate is a customer-service oriented administrative professional who can support financial advisors, manage client communications, and handle scheduling and events within an Edward Jones branch.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Not authorized to work in the United States, Lack of experience in client service or administrative tasks, Inability to use Microsoft Office or Salesforce, Reluctance to participate in training
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