✦ Luna Orbit — Customer Success & Support

Branch Office Administrator

at Jones Financial (Edward Jones)

📍 Dandridge, TN Onsite Posted March 31, 2026
Type Full-Time
Experience entry
Exp. Years Not specified
Category Customer Success & Support

Branch Office Administrator supports financial advisors by delivering exceptional client service, managing client accounts, and coordinating scheduling and meetings. The role includes onboarding, marketing support, and leveraging firm tools to enhance client experience.

  • Provide exceptional client service to clients via inbound and outbound calls, email, and in-person interactions
  • Manage client accounts and maintain strong relationships
  • Schedule appointments and prepare materials for client meetings
  • Support annual business planning and marketing initiatives
  • Use MoneyGuide, Salesforce, and Microsoft Office to support daily tasks

Focus on administrative efficiency with MoneyGuide, Salesforce, and Microsoft Office; requires strong communication and organizational skills to support branch operations.

The ideal candidate is a customer-service oriented administrative professional who can support financial advisors, manage client communications, and handle scheduling and events within an Edward Jones branch.

Client ServiceAccount ManagementAdministrative & Operational SupportTechnology: MoneyGuideSalesforceMicrosoft Office
MoneyGuide Pro experienceSalesforce familiarityMoneyGuide Pro
MoneyGuideSalesforceMicrosoft Office
Client serviceAccount managementAdministrative & operational supportTechnology: MoneyGuideSalesforceMicrosoft Office
Microsoft OfficeSalesforceMoneyGuideMoneyGuide Pro
Analytical ThinkingAttention to DetailAdaptabilityConversational SkillsTeam Collaboration
Industry Finance & Accounting
Job Function Provide administrative and client-support functions to financial advisors to drive client satisfaction and branch efficiency
branch office administratoredward jonesclient serviceaccount managementadministrative supportmicrosoft officesalesforcemoneyguidemoneyguide proinbound callsoutbound callsclient meetingsschedulingeventstraining

Not authorized to work in the United States, Lack of experience in client service or administrative tasks, Inability to use Microsoft Office or Salesforce, Reluctance to participate in training

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