Position Details
About this role
This role involves supporting enterprise applications through ticket triage, root cause analysis, and coordinating releases. The analyst will work closely with development teams and manage application issues in a hybrid work environment.
Key Responsibilities
- Handle ticketing and application issues
- Perform root cause analysis
- Coordinate and oversee UAT testing
- Support application releases and updates
- Collaborate with development teams
Technical Overview
The technical scope includes application support, ticketing systems, API integrations, UAT testing, and agile release processes, ensuring smooth application operations and updates.
Ideal Candidate
The ideal candidate is a mid-level business analyst with experience in application support, ticket triage, root cause analysis, and API understanding. They thrive in fast-paced, ambiguous environments and are skilled in coordinating testing and releases with development teams.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with ticketing or application support, No familiarity with APIs or UAT processes, Inability to work in a hybrid environment
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