✦ Luna Orbit — IT Support & Helpdesk

Business Analyst

at Kforce

📍 Philadelphia, PA Onsite Posted March 04, 2026
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Position Details

Type Contract
Experience senior
Exp. Years 7+ years
Education Bachelor's degree in Information Systems or equivalent experience
Category IT Support & Helpdesk

About this role

A senior ServiceNow developer role focused on platform development, automation, and support for various ServiceNow modules including ITSM, ITAM, and ITOM.

Key Responsibilities

  • Design and develop ServiceNow modules
  • Implement automation and integrations
  • Manage CMDB and discovery processes
  • Support ITSM workflows
  • Develop custom applications

Technical Overview

Technical environment includes ServiceNow platform with scripting in JavaScript, API integrations via REST and SOAP, and ITIL-based process support.

Ideal Candidate

The ideal candidate is a senior ServiceNow developer with extensive experience in platform development, automation, and integrations, particularly in ITSM, ITAM, and ITOM modules, with strong scripting and API skills.

Must-Have Skills

7+ years ServiceNow developmentServiceNow ITSMServiceNow ITAMServiceNow ITOMJavaScriptREST APISOAP APIITIL

Nice-to-Have Skills

ServiceNow GRCServiceNow Service PortalServiceNow OrchestrationServiceNow DiscoveryServiceNow Performance Analytics

Tools & Platforms

ServiceNowJira

Required Skills

ServiceNowITSMITAMITOMDiscoveryCMDBJavaScriptREST APISOAP APIITIL

Hard Skills

ServiceNowServiceNow ITSMServiceNow ITAMServiceNow ITOMServiceNow DiscoveryServiceNow CMDBJavaScriptREST APISOAP APIServiceNow ScriptingServiceNow PlatformITIL

Soft Skills

CommunicationTeamworkProblem-solvingProcess organizationDocumentation

Industry & Role

Industry Technology
Job Function ServiceNow platform development and support

Keywords for Your Resume

ServiceNowServiceNow ITSMServiceNow ITAMServiceNow ITOMServiceNow DiscoveryServiceNow CMDBJavaScriptREST APISOAP APIITILServiceNow ScriptingServiceNow PlatformConfiguration Management DatabaseIncident ManagementChange ManagementProblem ManagementService CatalogService PortalITSMCMDBDiscoveryAutomationPlatform

Deal Breakers

Less than 7 years of ServiceNow experience, Lack of experience with core modules, No scripting or API skills, No ITIL knowledge

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