Position Details

Salary $97K – $111K USD / year

Type Full-Time

Experience mid

Exp. Years 6+ years

Education BA/BS in Project Management, Communications, Business Administration, or an IT related discipline

Category Business Analysis

About this role

Business Analyst II supporting NASA eMITS by providing Service Management and ServiceNow Platform BA support; responsibilities include eliciting requirements, facilitating sessions, and maintaining backlog and governance within an Agile framework.

Key Responsibilities

Elicit, refine, document business and functional requirements
Facilitate working sessions with stakeholders, product owners, developers, and platform admins
Develop user stories, acceptance criteria, process maps
Support backlog development, grooming, and release planning
Ensure proposed solutions maintain platform stability and governance

Technical Overview

Focused on ServiceNow BA activities, Agile/Scrum practices, backlog management, and governance across multiple stakeholders; uses MS Office 365, SharePoint, Box for collaboration.

Ideal Candidate

The ideal candidate is a mid-level business analyst with 6+ years of BA/PM experience, strong ServiceNow experience, and proven Agile/Scrum capabilities, capable of translating acquisition needs into ServiceNow-enabled requirements for NASA eMITS.

Must-Have Skills

ServiceNowAgileScrumUser storiesBacklog groomingSprint planningRequirements elicitationProcess maps

Nice-to-Have Skills

ITILCBAPPMI-PBACSAIIBA-AACIQBBA

Tools & Platforms

ServiceNowMicrosoft Office 365SharePointBox

Required Skills

Requirements elicitationrequirements documentationuser storiesacceptance criteriabacklog groomingsprint planningAgileScrumServiceNow governanceenterprise ServiceNowrisk managementprocess mappingstakeholder managementMicrosoft Office 365SharePointBoxITILgovernanceITSMproject management

Hard Skills

ServiceNowAgileScrumUser storiesAcceptance criteriaBacklog groomingSprint planningRequirements elicitationRequirements documentationProcess mapsStakeholder managementMicrosoft Office 365SharePointBoxRisk managementProject management

Soft Skills

CommunicationFacilitationAnalytical thinkingProblem solvingCollaborative mindset

Certifications

Preferred

ServiceNow Certified System Administrator (CSA)Certified Business Analysis Professional (CBAP)PMI Professional in Business Analysis (PMI-PBA)ITIL CertificationAgile Analysis Certification (IIBA-AAC)IQBBA Certified Foundation Level Business AnalystIQBBA Certified Advanced Level Business Analyst (CFLBA/CALBA)

Industry & Role

Industry Government/Public Sector

Job Function ServiceNow-based business analysis and requirements management for NASA eMITS

Role Subtype Business Analyst

Tech Domains ITSM / ServiceNow, Microsoft Office 365, SharePoint, Box

Keywords for Your Resume

business analystservice nowserviceNow governanceagilescrumuser storiesacceptance criteriabacklog groomingsprint planningrequirements elicitationrequirements documentationprocess mapsstakeholder managementMicrosoft Office 365SharePointBoxrisk managementproject management

Deal Breakers

Less than 6 years BA/PM experience, No ServiceNow experience, No Agile/Scrum experience

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