Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Business Analysis

About this role

This Business Analyst role supports the Client Relationship Center (CRC) by delivering accurate, timely reporting and participating in requirements-driven reporting needs. The role also contributes to system/product design decisions, creates test plans, and supports business unit acceptance testing, while driving workflow and process improvements.

Key Responsibilities

Create and distribute accurate, timely reporting for CRC business units
Gather requirements and deliver new or ad-hoc reporting needs
Develop complete and accurate test plans for new products and system enhancements
Assist with business unit acceptance testing for deployments
Lead workflow and process improvement initiatives and communicate with CRC, IT, and other departments

Technical Overview

The technical scope is centered on data analysis, reporting tool enablement, and quality assurance via complete test plan creation and business unit acceptance testing. It also involves collaborating on product and system design/functionality and improving CRC workflows and processes.

Ideal Candidate

The ideal candidate is a mid-level Business Analyst who acts as an internal consultant to the Client Relationship Center (CRC). They have strong experience with data analysis and reporting, building ad-hoc reporting solutions, and creating test plans and supporting business unit acceptance testing for system deployments.

Must-Have Skills

data analysis and reportingensure accurate and timely creation and distribution of reportingobtain a thorough understanding of requirementscreatereview and distribute new or ad-hoc reporting needsdevelop complete and accurate test plans for implementationassist in business unit acceptance testingpursue workflow and process improvement initiativescommunicate with CRC departmentsITAgency and other Western & Southern Financial Group (WSF&G) departments

Required Skills

Data analysisReportingRequirements gatheringAd-hoc reportingReporting toolsTest plan developmentBusiness unit acceptance testingWorkflow improvement initiativesProcess improvement initiativesProduct and system design consultingCross-functional communication

Hard Skills

Data analysisReportingReporting toolsRequirements gatheringAd-hoc reportingReporting review and distributionProduct designSystem designFunctionality consultingTest plan developmentComplete and accurate test plansBusiness unit acceptance testingWorkflow improvement initiativesProcess improvement initiativesBusiness processesOperational effectiveness analysisCross-department communication

Soft Skills

Works with minimal supervisionIndependently pursues process improvement initiativesEscalates to Manager only when necessaryCommunication across departmentsConsultative approach

Industry & Role

Industry Banking

Job Function Provide data analysis, reporting, and testing support as an internal consultant to the CRC

Role Subtype Business Analyst

Keywords for Your Resume

Business Analystbusiness analysisinternal consultantClient Relationship Center (CRC)data analysisreportingrequirementsad-hoc reportingreporting toolsgrowth and leverage of reporting toolsproduct designsystem designfunctionalitytest plansimplementation of new productssystem enhancementsbusiness unit acceptance testingdeployment of new and enhanced systemsworkflow improvement initiativesprocess improvement initiativesoperational effectivenessacceptance testingCRC departmentsITWestern & Southern Financial Group (WSF&G)minimal supervisionworkflow improvementprocess improvement

Deal Breakers

Must be able to create, review, and distribute new or ad-hoc reporting needs, Must be able to develop complete and accurate test plans and assist with business unit acceptance testing

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